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Jobs · Information Technology · North Carolina

Police Investigation Tech - NEPS

City of Charlotte · Charlotte, NC · 5 days ago
Information Technology$25–$30.34/hrFull-time

Salary: $25.00 – $30.34 per hour, commensurate with experience.

About the role

The Police Investigation Technician position is primarily responsible for answering police telephone inquiries, gathering information from victims and witnesses, completing appropriate reports and supplements, entering reports into the Records Management System, and conducting background research on cases while maintaining the confidentiality of sensitive information. The Police Investigative Technician may also encounter suspects and victims of crimes. Must be able to take accurate reports and information. Must be able to work nights, weekends, holidays, and report to work during emergency and disaster events, including inclement weather.

Responsibilities

  • Answer incoming calls to NEPS, including direct calls to the unit, transfers from other CMPD departments and City agencies, and complete offense reports as appropriate.
  • Provide a professional and courteous level of customer service to internal and external customers.
  • Direct citizens to appropriate Court Offices, City departments, and other CMPD agencies while advising them on police procedures and City policies.
  • Monitor Online Reporting System and respond/complete offense reports as appropriate.
  • Re-route calls to 911 for dispatch/enter calls for service as appropriate.
  • Enter All Points Bulletins (APBs) for all Missing Person, Failure to Return Rental Vehicle, and Larceny of Vehicle Reports completed.
  • Answer incoming phone calls to the division office and retrieve voicemail messages.
  • Handle miscellaneous phone calls and walk-in requests from citizens.
  • Direct citizens to the appropriate court offices, city offices, or other resources as needed.
  • Advise citizens on police procedures or policies for the City of Charlotte.
  • Perform other duties as assigned.

Minimum Qualifications

  • High School Graduate
  • U.S. Citizen
  • Obtain/Maintain DCI certification

Preferred Qualifications

  • Associate’s degree or higher in Criminal Justice or a related field
  • Experience with CAD/RMS systems and NCIC/DCI databases

Skills

  • Ability to deliver clear & concise communication
  • Ability to prioritize and multitask in a dynamic environment
  • Ability to de-escalate while providing clear instructions
  • Ability to remain calm and professional under pressure
  • Ability to interpret and apply policies & procedures
  • Ability to research, compile, and prepare report manuals, electronic correspondence, and other information required by management or governmental agencies
  • Knowledge of principles for assessing & processing customer needs, quality standards for services, and customer satisfaction evaluation
  • Knowledge of administrative/clerical procedures
  • Knowledge of various computer systems such as: Microsoft Office, MUNIS, and call reporting technology
  • Knowledge of general office procedures and administrative terminology
  • Strong problem-solving skills and sound judgment
  • Strong interpersonal skills in person and via the phone

Physical Requirements

Positions in this class typically require grasping, talking, hearing, seeing, and repetitive motions. Essential and marginal functions may require maintaining physical condition necessary for sitting, standing, climbing, or walking for extended periods of time. Light to moderate lifting and carrying; some crouching, stooping, squatting, crawling, reaching, pushing, and pulling when performing tasks. Ability to see, hear, and communicate information effectively.

Sensory Requirements

Concentrated and attentive use of one or more senses (visual, audio, and other sensory modalities) for proofreading, data entry, and tabulating data. Ability to operate in an environment with frequent interruptions from people and/or noises, which in return could result in some level of stress, fatigue, or strain. Comprehend written information in work-related documents. Ability to hear, understand, and distinguish speech.

Working Conditions

Work is performed in an indoor office environment with moderate exposure to atmospheric conditions, moderate exposure to environmental conditions, and frequent exposure to computer screens, files, and phones.

Other Requirements

  • Successfully complete and pass applicable pre-employment evaluation(s). Failure to successfully pass all segments of the pre-employment evaluation process will result in disqualification from further consideration under this vacancy announcement.

Conditions of Employment

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information collected includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check. Background checks must comply with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA), and must be consistent with guidelines requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check, or credit report, and to properly store and dispose of information derived from such reports. Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test and/or participate in other assessments.

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