Police Dispatcher Lateral

About the role

This is a continuous posting and job posting may close at any time. Applicants are encouraged to apply as soon as possible.

The City of Antioch is currently accepting applications for the Police Dispatcher position located within the Antioch Police Department.

Responsibilities

• Receive, classify, and prioritize all incoming calls to the dispatch center including 9-1-1 calls, emergency, and non-emergency calls received from citizens and allied agencies requesting service or information;
• Operate a variety of public safety communications equipment including 9-1-1 emergency telephone equipment, computer aided dispatch systems, and multi-channel radio system;
• Evaluate response necessary as dictated by a given request for service; determine nature, location, and priority of calls; operate computer aided dispatch system to create calls for service within response criteria guidelines; assign and dispatch personnel in accordance with policies and procedures; transfer calls to other appropriate agency in accordance with established procedures; obtain and dispatch other support services as necessary;
• Maintain contact with all units on assignment; maintain status and location of field units; monitor multiple radio frequencies; relay emergency and non-emergency information to public safety personnel in the field;
• Retrieve information from local, state, and national computer networks regarding wanted persons, stolen property, vehicle registration, stolen vehicles, restraining orders, criminal histories, parolees, and other related information; relay information to officers in the field.
• Operate computer terminals to enter, modify, and retrieve data such as stolen and recovered property, towed and stolen vehicles, missing and unidentified persons, citations, field interviews, driver license and vehicle registration information, and warrants on wanted persons;
• Compose and transmit messages to other agencies.

Requirements

• Education/Training: Graduation from high school or equivalent.
• Experience: Two (2) years of experience in a law enforcement agency in the capacity of public safety Dispatcher that included utilization of a computer aided dispatch system to perform job duties.
• Licenses/Certificates: Possession of the P.O.S.T. certification in Basic Police Dispatch.
• Physical Demands: Primary functions require sufficient physical ability and mobility to work in an office and emergency dispatch center setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard and headset; and to verbally and audibly communicate to exchange information.

Qualifications

• Knowledge of: Operations, services, and activities of a public safety telecommunications and dispatch center. Operational characteristics of modern public safety telecommunications equipment including computer aided dispatch systems and multi-channel radio systems.
• Ability to: Respond to and resolve difficult and sensitive citizen inquiries and complaints. Effectively communicate and elicit information from upset and irate callers. Speak clearly and concisely in an understandable voice via radio and telephone and in person. Hear and distinguish radio voice traffic within normal levels and over background noise. Make independent decisions that affect the safety of public safety personnel, citizens, and property such as those involved in determining the urgency of requests received and the appropriate action to take. Dispatch police units quickly and effectively. Think quickly, calmly, and clearly in emergency situations. Perform multiple tasks simultaneously. Operate a variety of telecommunications receiving and transmitting equipment including radio transmitting communication equipment, teletype equipment, and computer equipment. Operate specialized public safety computer systems and applications. Read and interpret maps and other navigational resources and give directions. Type and enter data accurately at a speed of 45 net wpm. Work under pressure, exercise good judgment, and make sound decisions in emergency situations. Understand and follow oral and written instructions. Interpret, apply, and explain applicable federal, state and local policies, procedures, laws, codes and regulations including police records retention and dissemination policies and procedures. Maintain composure, alertness and concentration while working for extended periods of time. Compile, maintain, process, and prepare a variety of records and reports. Deal tactfully and courteously with the public reporting emergencies and seeking information or filing a report. Maintain confidentiality. Communicate clearly and concisely, both orally and in writing. Establish and maintain effective working relationships with those contacted in the course of work.

Skills

• Knowledge of operations, services, and activities of a public safety telecommunications and dispatch center.
• Operational characteristics of modern public safety telecommunications equipment including computer aided dispatch systems and multi-channel radio systems.
• Law enforcement and emergency service procedures for responding to and handling reported incidents.
• Techniques of questioning for both emergency and non-emergency calls.
• Radio codes currently used by the Police Department.
• Methods and techniques of receiving, prioritizing, and dispatching emergency and non-emergency calls for service.
• Methods and techniques of telephone etiquette.
• Methods and techniques of conflict resolution.
• Principles and procedures of record keeping.

Benefits

• Cafeteria Plan (City of Antioch pays 100% of Kaiser rate, up to family tier)
• CalPERS Medical Health Plans
• Vision (VSP)
• Dental (Delta Dental)
• Retirement: CalPERS Classic Members 2.7% @ 55, New PEPRA Members 2% @ 62
• Deferred Compensation Option
• Life Insurance
• Tuition Reimbursement
• Full Gym on Premises

Pay

Competitive Monthly Cafeteria Benefit Plan Contribution for Medical Benefits!

Schedule

Under general supervision, performs a variety of duties involved in receiving, evaluating, prioritizing, and relaying 9-1-1, emergency, and non-emergency calls for service for the cities of Antioch and Brentwood, as well as Antioch Animal Control; inputs calls into CAD (computer aided dispatch); dispatches appropriate units and coordinates response of emergency personnel; operates a variety of telecommunications equipment including radio, telephone, and computer aided dispatch systems; and performs a wide variety of specialized clerical duties involved in the preparation, maintenance, and release of materials related to law enforcement activities.