Police Dispatcher II - Lateral

About the role

The City of Concord's Police Department is seeking a Police Dispatcher II to join their team. This is a journey-level position that performs a wide range of radio and telephone dispatch duties with a high degree of independence.

Responsibilities

• Communications and dispatch of service requests
• Status monitoring and information development
• Training of new dispatchers
• Maintenance of records and files
• Assessment and decision-making under pressure
• Multi-tasking and prioritization
• Team collaboration and instruction
• Composure and control of emotions
• Technological proficiency and attention to detail
• Knowledge of the city and map reading
• Flexibility and adaptability
• Alignment with department mission, vision, and values

Requirements

• POST certified Dispatcher at a law enforcement agency
• Excellent oral and written communication skills
• Natural compassion and comfort in stressful situations
• Technological skills to operate multiple computers and equipment
• Attention to detail and organizational skills
• Familiarity with the city of Concord and its geography
• Ability to work in a collaborative team environment
• Flexible and resilient personality
• Embrace and embody the City’s Mission, Vision and Values

Qualifications

• Valid typing certificate within the last 12 months
• Knowledge of specific data processing and telecommunications equipment
• Knowledge of relevant sections of California codes and interdepartmental regulations
• Ability to read, comprehend, and retain information
• Ability to learn the geographic layout of the City
• Ability to remain calm in stressful situations
• Ability to assess events quickly and accurately
• Ability to adapt communications and behavioral styles
• Ability to obtain and accurately record required information
• Ability to classify and prioritize service requests
• Ability to act promptly and decisively
• Ability to make acceptable decisions
• Ability to quickly search and find information
• Ability to spell accurately and use correct grammar
• Ability to speak clearly, concisely, and audibly
• Ability to perform multiple tasks simultaneously
• Ability to meet the physical requirements of the work
• Ability to understand and carry out oral and written instructions