Police Dispatcher Lateral
City of Glendale AZ · Glendale, AZ · 2 mo ago
Information Technology$60k–$90k/yrFull-time
About the role
The Police Dispatcher Lateral position within the Glendale Police Department is designed for experienced dispatchers seeking to join the department.
Essential Functions
- Answers incoming telephone lines, such as 911 emergency, non-emergency lines, TTY for the hearing impaired and text to 911.
- Dispatches calls to proper emergency/police units on the main police channel, police information channel or the major incident restricted channel and enters appropriate information into computer aided dispatch system.
- Maintains status and awareness of police units and activities and monitors alarms; provides supplemental information to officers and other personnel as needed.
- Prioritizes calls, monitors channels during critical incidents, determines appropriate officers to respond and dispatches information to appropriate personnel.
- Performs ACIC/NCIC entries, uses computer systems such as Motorola Premier One CAD/WEBRMS, ACJIS/JWI, ShotSpotter, 3SI and Motorola Radio Systems.
- May be required to testify in court.
- Affords assistance in the training and evaluation of new Police Dispatchers and Police Officer Call takers.
- Maintains various department records, reference books, and reports.
- Performs validation audits and other computerized data entry work.
- Performs other related duties as assigned.
Minimum Qualifications/Special Requirements/Success Factors
- High school education and one year experience in the operation of telecommunication equipment, computers, or base radios preferably in a public safety environment. Preference will be given to candidates with prior law enforcement dispatching experience. Any equivalent combination of training and experience that provides the required knowledge, skills and abilities is qualifying.
- Knowledge of:
- Radio, telephone, and computer equipment in the Communications areas
- City, State and Federal laws regarding emergency communications and criminal justice information systems
- Departmental policies, procedures, and general orders
- Community resources available to citizen callers
- Police patrol procedures
- Ability to:
- Operate computerized criminal justice information systems
- Work under pressure in emergency and stressful situations and at several tasks concurrently. Quickly and accurately obtain pertinent information
- Independently operate a base radio station and learn radio codes and call letters
- Learn the geography of the City
- Establish and maintain effective working relationships with co-worker, other city personnel, outside agencies and the general public
- Communicate clearly and concisely, both orally and in writing
- Special Requirements
- Shift work is required.
- Traffic Officer Certification, Level A, within 6 months of hire.
- Ability to type 35 wpm.
- Applicants will be required to undergo drug testing prior to employment and will be subject to further drug and alcohol testing throughout their period of employment in accordance with the City of Glendale Substance Abuse policy.
Physical Requirements/Working Conditions
- Intense concentration and prolonged attentiveness required during emergency communications.
- Interaction with distraught or abusive individuals.
- Hearing: Uncorrected hearing with no loss greater than 25 dB in the 500, 1000, 2000, or 3000 hertz frequencies.
- Vision: Must have at least 20/80 vision, correctable to 20/20 with contact lenses or glasses; or 20/200 vision, correctable to 20/20 with soft contacts.