Police Dispatcher I

About the role

The Police Dispatcher positions in the City of Fairfax Police Department are open for applications. Dispatchers are supervised by the Information Services Lieutenant and the Emergency Communications Center Supervisor and work in the Emergency Communication Center at Police Headquarters.

Responsibilities

• Answer emergency and non-emergency calls, dispatch officers on the police radio system, and monitor and document necessary radio traffic.
• Dispatch calls for service to officers working in the field and maintain status of all units on duty.
• Operate the Virginia Criminal Information Network (VCIN) and National Crime Information Center (NCIC) computer terminals.
• Aid with warrant control procedures, tow operations, and entering data into the department’s Computer Aided Dispatch / Records Management System (CAD/RMS).
• Maintain traffic camera and police headquarters security systems, enter calls for service into a Computer Aided Dispatch system, document events, conduct license and vehicle tag checks, and relay information.
• Use NCIC/VCIN for various types of information sharing, assist officers with DMV and criminal history information, and provide information and assistance for other City departments.
• Enter complaints, maintain computerized warrants, and perform other duties as assigned.

Requirements

• High School Diploma or GED equivalent.
• United States citizenship eligible for employment.
• Never committed, been involved in, or been convicted of a felony.

Qualifications

• Ability to handle multi-tasking duties in a small dispatch environment.
• Working knowledge of street system and geography of the City of Fairfax and surrounding jurisdictions.
• Working knowledge in the operation of a police radio, telephone, computer, and related communications equipment.
• Working knowledge of City and state laws, as required.
• Skill in operation of a computer.
• Must be able to make NCIC/VCIN entrees with minimum errors.
• Ability to operate radio, telephone, fax machine, and computer equipment quickly and accurately.
• Ability to speak clearly and concisely and to use good diction.
• Ability to think and act quickly, calmly, and accurately in emergency situations.
• Ability to demonstrate strong customer service skills while interacting with various members of the community.
• Ability to maintain required records and perform limited typing.
• Ability to maintain effective working relationships with others.
• Ability to prioritize requests for service.

Skills

• Computer skills.
• Customer service skills.
• Emergency response coordination.
• Information technology proficiency.
• Legal compliance understanding.

Benefits

The City of Fairfax offers comprehensive benefits to its employees, including:

• Rotating days on permanent shifts, including days, nights, weekends, and holidays.
• Additional pay may be considered based on past experience, ability to speak a foreign language (proficiency test required), and other job-related skills.

Pay

Details about pay are not specified in this posting.

Schedule

Details about the schedule are not specified in this posting.

Supplemental Information

The City of Fairfax is an equal opportunity employer and encourages applications from minorities and women. Spanish speaking individuals are also encouraged to apply. For more information about the benefits offered by the City of Fairfax, please visit our Benefits page.