Dispatcher

Position Overview

Whether you’re looking for an opportunity to break into the construction industry, or looking for the next step in your career, our team can provide you with a fun and challenging opportunity to grow with an industry leader. In this role, you’ll take incoming calls, receive orders, schedule daily deliveries, and address customer issues as they arise. You will also operate a scale weighing aggregate trucks and help our customers as they pick up products.

Key Responsibilities (Essential Duties and Functions)

• Providing a high level of customer service to both internal and external customers.
• Cash handling procedures which include receiving and logging cash from C.O.D. sales and gravel tickets, and balancing and maintaining the cash box.
• Schedule, dispatch, and control the appropriate level of drivers required to satisfy customer demand while maintaining safety and efficiency goals established by the company.
• Working alongside truck drivers and team members to ensure delivery of high-quality products.
• High attention to detail to accurately record delivery and product information into dispatch system.
• Able to negotiate delivery times with customers. As proficiency is gained, may coordinate and schedule deliveries of aggregate products to construction and residential sites.
• Able to efficiently handle a high volume of calls.
• Ensuring efficiency of weighing trucks across scale.
• Making sure load sizes of company trucks are monitored.
• Communicating with loader operator and batch plant operator via two-way radio to accomplish the loading of pick-up customers.
• Traveling between various work site locations (local) as needed.
• Regular and timely attendance.
• Promptly communicate with supervisors on any flaws in material.
• Other tasks and duties as assigned to meet business needs.
• Participate in and promote an inclusive work environment.

Qualifications

• Must obtain a valid Drivers’ License.
• Excellent organizational, customer service, and telephone skills.
• Demonstrates ability to multi-task and prioritize workloads in a fast-paced environment.
• Demonstrates ability to communicate effectively with all departments and customers on the phone and in person.
• Detailed-oriented and thorough in all duties and able to work extended hours when needed.
• Proficient with Microsoft Windows applications.
• Strong written and oral communication skills with high attention to detail.
• Ability to work well in a high stress environment.
• Ability to perform well in a small team environment.
• Ability to handle problems as they arise in a professional and courteous manner.
• Safety minded professional who demonstrates good performance, attendance, and punctuality.
• Must pass pre-employment physical exam and pre-employment controlled substance testing.
• Ability to work overtime and varying shifts including early mornings, late afternoons, and weekends as needed.
• Ability to conform to and maintain company or state rules and regulations.

Company Benefits

• Medical/Dental/Vision/Prescription
• Generous Paid Time Off
• 401k with 5% company match & profit sharing
• Annual Merit Raises
• Potential for Overtime
• Professional Development Opportunities
• Training Provided
• Tuition Reimbursement Program
• Employee Assistance Program
• Company Paid Life Insurance
• Short- & Long-Term Disability
• Company Discounts on products, goods, services, electronics, automotive, travel & more!

Work Environment

This position is largely sedentary; however, caution needs to be taken when lifting files, boxes, opening file cabinet drawers. To avoid injuries to hands, back, and neck, proper ergonomics should be maintained while working at desk/workstation. Ability to sit and stand for extended periods of time.

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

What CRH Offers You

• Hightly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• An inclusive culture that values opportunity for growth, development, and internal promotion

About Interstate Concrete & Asphalt Co., a CRH Company

Interstate Concrete & Asphalt Co., a CRH company, is a member of the CRH West Division family, values a culture of growth, development, and internal promotion. We are a dynamic, growth-oriented, national aggregate, asphalt, concrete, and construction family of companies. For over 80 years, we have worked to be the preferred source of quality rock products, concrete, asphalt paving, and construction services. We have been recognized by numerous organizations for our commitment to safety, customer service, and innovation.

Equal Opportunity Employer

CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.