Dispatcher

Skill

• Customer Service
• Teamwork
• Problem Solving
• Time Management
• Microsoft Office Proficiency

Responsibilities

• Schedule and dispatch technicians to appropriate locations
• Determine types or amounts of equipment, materials, or personnel required
• Coordinate with Field Supervisor and accounting manager for needed supplies
• Analyze information from service requests and evaluate the results
• Resolve customer complaints or answer customers' questions
• Prepare and review daily work orders for correctness
• Handle incoming calls, schedule appointments, and follow up calls
• Keep customers and technicians aware of status of orders and scheduling changes
• Perform clerical duties for the service department

Qualifications

• 2+ years of dispatch experience in the plumbing industry
• Knowledge of plumbing acumen, parts, components, and accessories functions
• Proficient in Microsoft Office products (Excel, Word, PowerPoint)
• 5+ years of dispatcher experience as a technician or technical support in the plumbing industry
• PREFERRED: Sales experience in the plumbing industry

Physical Requirements

• Prolonged periods of sitting at a desk
• Able to lift up to 15 pounds at times
• Sufficient visual acuity to read printed and digital documents

Benefits

• Employee Stock Ownership (ESOP) contribution annually
• Discretionary cash bonus program
• 401(k) + matching
• 100% company-paid medical coverage for employee (up to 2/3 for family)
• Company provided life insurance
• Optional vision and dental insurance