Dispatcher

Responsibilities and Duties

• Ensure that all customers are picked up on-time.
• Responsible for knowing the location of all vehicles at all times while dispatching.
• Keep dispatch screen updated and coded accurately at all times.
• Communicate all changes and details with your chauffeurs, wingman and any other appropriate personnel or customers.
• Oversee the checking in and out of vehicles and equipment and communicating to the appropriate source, any damage, loss or abuse of either.
• Interact with office staff, managers, clients and chauffeurs to ensure the accommodation of and/or special requests pertaining to certain jobs.
• Take all customer calls that include reservations, changes or cancellations.
• Handle customer complaints immediately, courteously and efficiently.
• Report any problems with any reservation, by creating an incident report in the specific order in the Odyssey program.
• Cook up rental vehicles when needed.