Police Communications Operator (PCO)

About the role

The University of Maryland, Baltimore Department of Police and Public Safety seeks a Police Communications Operator to join our team. Our mission is to ensure a safe and secure campus environment through ethical and fair public safety services.

Responsibilities

• Operates emergency telephones, two-way radios, teletype, telecommunications and computer terminal equipment, closed circuit televisions, remote control cameras, alarm and security systems.
• Answers emergency telephone lines.
• Maintains radio communications.
• Receives and records information and requests related to police services.
• Dispatches police officers.
• Notifies command, supervisory, and administrative personnel about incidents.
• Transmits and receives telephonic communications with the surrounding local jurisdictions.
• Operates specialized communications networking equipment and computer terminals.
• Accesses restricted law enforcement networks.
• Obtains, inputs, and receives data related to police activities such as criminal history, warrants, and vehicle registration.
• Maintains manual and computerized logs and prepares complaint control cards and reports.
• Maintains safety and security systems, reports malfunctions as appropriate, and dispatches appropriate personnel to alarm sites.

Requirements

• High School Diploma or GED.
• Two (2) years’ clerical or other related experience.

Qualifications

• Ability to type accurately.
• To learn emergency communications work.
• To learn applicable procedures and regulations.
• To communicate effectively both orally and in writing.
• To react calmly, quickly, and decisively in emergency situations.
• To obtain, summarize and relay information orally and in writing.
• To follow oral and written instructions.
• To write legibly.
• To monitor multiple radio frequencies.

Skills

• Skill in the use of keyboards and office equipment.

Benefits

Non-Exempt Regular UMB offers a comprehensive benefits package that prioritizes wellness, work/life balance, and professional development, along with additional exciting perks that employees can take advantage of. This position participates in a retirement program (pension), effective on your date of hire. Non-exempt regular staff receive a generous PAID leave package that starts with 14 days of vacation accrued per year, 15 paid holidays, 3 personal leave, unlimited accrual of sick time, and time for community service; comprehensive health insurance; professional learning and development programs; tuition remission for employees and their dependents at any University System of Maryland school; and flexible work schedules and teleworking options (if applicable per job).

Pay

Hiring Range: $46,500 - $50,731.71 (pre-probation), commensurate with education and experience.

Schedule

Full Time/Part Time Full-Time Shift Variable