Police Communications Operator

About the role

Are you motivated to support public safety by serving as a Police Communications Operator with the Pennsylvania State Police (PSP)? In this role, you help connect callers, troopers, and emergency responders with the information they need. This is an outstanding opportunity to sharpen your existing skills, gain valuable new ones, and contribute to upholding the PSP core values. Join a team that works every day to support safe communities across the Commonwealth.

Responsibilities

• Call Handling: Receive calls, gather information, and determine response requirements
• Incident Dispatching: Relay incident details to troopers and contact supporting agencies as needed
• Record Management: Maintain electronic incident records and use systems such as the Commonwealth Law Enforcement Assistance Network (CLEAN) and the Pennsylvania Justice Network (JNET)
• Public Assistance: Respond to public inquiries and assist station visitors seeking information or guidance
• Training Participation: Attend required training and assist with onboarding new communications staff
• Emergency Support: Assist with duties outlined in emergency response plans during catastrophic incidents

Qualifications

Minimum Experience and Training Requirements

• Two years of experience using two-way radio, multi-line telephone, or computer aided dispatch systems; or
• Two years of experience using computer systems for entering, updating, and retrieving information; or
• Completion of 60 college credits; or
• An equivalent combination of experience and training

Special Requirements

• Possess a clear, firm voice and no major speech, hearing, or visual impairments that would interfere with understanding verbal communication, being understood, or using electronic communications equipment and visual display equipment
• Obtain an active Public Safety Telecommunicator certification issued by the Association of Public Safety Communications Officials within the probationary period and maintain the same for the duration of employment in this job
• Obtain active Commonwealth Law Enforcement Assistance Network (CLEAN) and Pennsylvania Justice Network (JNET) certifications issued by the Pennsylvania State Police within the probationary period and maintain the same for the duration of employment in this job
• Ability to perform essential job functions

Legal Requirements

• This job title has been identified as performing critical duties
• Submit a Report of Medications for screening by the State Police Medical Officer prior to placement
• Pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements