Police Communications Operator

About the role

This position plays a vital role in supporting law enforcement operations by receiving, coordinating, and relaying important public safety information. It ensures that troopers have accurate and timely details to respond effectively to both emergency and non-emergency situations.

Responsibilities

• Call Handling: Receive emergency and non-emergency calls and gather essential information
• Incident Dispatch: Relay details to troopers and coordinate responses with public safety partners
• Record Management: Access and maintain data using the Commonwealth Law Enforcement Assistance Network (CLEAN), the Pennsylvania Justice Network (JNET), the Protection from Abuse Database (PFAD), and electronic systems
• Communication Support: Share updates with troopers and other operators during active incidents
• Public Assistance: Respond to administrative inquiries and assist station visitors courteously

Qualifications

• Minimum Experience and Training Requirements: Two years of experience using two-way radio, multi-line telephone, or computer aided dispatch systems; or Two years of experience using computer systems for entering, updating, and retrieving information; or Completion of 60 college credits; or An equivalent combination of experience and training.
• Special Requirements: You must possess a clear, firm voice and no major speech, hearing, or visual impairments that would interfere with understanding verbal communication, being understood, or using electronic communications equipment and visual display equipment. You must obtain an active Public Safety Telecommunicator certification issued by the Association of Public Safety Communications Officials within the probationary period and maintain the same for the duration of employment in this job. You must obtain active Commonwealth Law Enforcement Assistance Network (CLEAN) and Pennsylvania Justice Network (JNET) certifications issued by the Pennsylvania State Police within the probationary period and maintain the same for the duration of employment in this job.
• Additional Requirements: You must have two years of experience in dispatching police, fire, or ambulance services for emergency response. You must be able to perform essential job functions.

Work Schedule and Additional Information

Full-time employment, 40 hours per week. Work hours: Rotating shifts, including weekends and holidays. Telework: You will not have the option to telework in this position.

Pay

In some cases, the starting salary may be non-negotiable. You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

Schedule

Rotating shifts, including weekends and holidays.

Benefits

N/A

Skills

N/A

Benefits

N/A

Pay

In some cases, the starting salary may be non-negotiable. You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

Application

Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable. Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted. Failure to comply with the above application requirements may eliminate you from consideration for this position.