Police Communications Operator

Position Summary

The primary function of a Police Telecommunicator is to receive and prioritize Emergency 9-1-1 and non-emergency telephone calls from the public. Dispatches appropriate emergency service agencies such as police, fire and emergency medical units. Monitors public safety units in the field. Retrieves and enters computer data for emergency response personnel within the service area. Answers administrative telephone lines, enters information into a Computer Aided Dispatch (CAD) system, and processes non-emergency and routine requests for police, security, and technical support services. The Police Telecommunicator also monitors closed circuit television (CCTV) during special events and for security related activities, and performs multiple tasks concurrently, while working in a fast paced environment and maintaining a professional and positive demeanor. This position will also serve as a Campus Security Authority as defined by the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act).

Essential Functions

• Answers Emergency 9-1-1 and non-emergency telephone calls for police, security, and technical support events and services.
• Enters information concerning calls for technical support and security related patrol activity into a Computer Aided Dispatch (CAD) system to be forwarded to the appropriate police dispatch station for assignment.
• Forwards calls received in the Police Communications Center to the appropriate office of the UTPD.
• Maintains a professional and positive demeanor while monitoring closed circuit television (CCTV) for situations indicating a need for a law enforcement or security response and forwards the information to the appropriate police dispatch station to initiate a proper response.
• Composes and distributes shift and found property logs and performs other police communication center paperwork.
• Provides police personnel information from local, state, and national crime information centers.
• Retrieves and enters computer data for emergency response personnel within the service area.
• Must be able to work various rotating shifts, including weekends and holidays as assigned.
• Complies with all State and University policies.

Qualifications

• Education: High school diploma or general education degree (GED).
• Experience: One (1) year of experience in customer service or related field.
• Basic Texas Commission on Law Enforcement (TCOLE) Telecommunications Operator license or is qualified to acquire a basic license within first year of hire.
• Must be a United States citizen by regulations of The Texas Commission on Law Enforcement.

Conditions of Employment

• Proof of TCOLE Telecommunications Operator license. Must be attained within first year (12 months) of hire to maintain employment.

Additional Information

• The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• This position requires working in an enclosed, secured communications environment. Subject to emergency recall during man-made or natural disasters and unusual occurrences on campus.
• The noise level for this work environment is usually moderate.