Police Communications Operator

About the role

As a Police Communications Operator for the Pennsylvania State Police (PSP), you will play an important part in connecting callers with the help they need. This position allows you to use your focus and communication skills to support Troopers during both routine and high-pressure situations. You will work in a fast-paced environment that values accuracy, calm thinking, and teamwork. Your role will help Troop K, Media provide dependable service to the public.

Responsibilities

This position focuses on receiving calls, gathering information, and coordinating communication to support police response efforts. You will relay important details to Troopers, maintain records, and assist callers and visitors as needed. As a Police Communications Operator, you will perform the following duties:

• Call Handling: Receive emergency and non-emergency calls, gather details, and determine response priorities
• Incident Dispatch: Relay information to Troopers and request assistance from outside agencies as needed
• Record Management: Use electronic systems to research, maintain, and update incident information
• Public Assistance: Provide basic information to callers and assist station visitors seeking help
• Training Support: Participate in training and help new operators learn communication procedures
• Operational Response: Report to designated locations and support emergency operations when directed

Qualifications

• Minimum Experience and Training Requirements: Two years of experience using two-way radio, multi-line telephone, or computer aided dispatch systems; or Two years of experience using computer systems for entering, updating, and retrieving information; or Completion of 60 college credits; or An equivalent combination of experience and training.
• Special Requirements: You must possess a clear, firm voice and no major speech, hearing, or visual impairments that would interfere with understanding verbal communication, being understood, or using electronic communications equipment and visual display equipment. You must obtain an active Public Safety Telecommunicator certification issued by the Association of Public Safety Communications Officials within the probationary period and maintain the same for the duration of employment in this job. You must obtain active Commonwealth Law Enforcement Assistance Network (CLEAN) and Pennsylvania Justice Network (JNET) certifications issued by the Pennsylvania State Police within the probationary period and maintain the same for the duration of employment in this job.
• Additional Requirements: You must be able to perform essential job functions.
• Legal Requirements: This job title has been identified as performing critical duties. Prior to placement in this job title, the selected candidate regardless of their current job, must submit a Report of Medications for screening by the State Police Medical Officer. You must pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements.

Schedule

Full-time employment, 40 hours per week. Work hours to be determined. Your schedule will include rotating shifts, weekends, and holidays, with a 30-minute lunch. Telework: You will not have the option to telework in