Police Communications Operator

About the role

Are you searching for a career where your focus and quick thinking make a difference every day? The Police Communications Operator position with the Pennsylvania State Police offers a chance to support important public safety efforts. You help keep communities safe by guiding information between callers and Troopers during routine and urgent situations. This role builds strong decision-making skills and provides meaningful work that benefits people across the Commonwealth of Pennsylvania. Join a team that values professionalism and service!

Responsibilities

• Emergency Call Handling: Receive and prioritize emergency and non-emergency calls from the public and county 911 centers
• Incident Dispatching: Relay incident information to Troopers and request assistance from outside agencies as needed
• Record Management: Maintain and update electronic incident records and search data systems
• Public Assistance: Respond to administrative questions from the public and assist station visitors with information or direction
• Training Support: Participate in communications training and help train new operators on procedures and practices

Schedule

• Full-time employment, 40 hours per week
• Work hours: Rotating shifts, including weekends and holidays
• Telework: You will not have the option to telework in this position

Pay

In some cases, the starting salary may be non-negotiable.

Qualifications

• Minimum Experience and Training Requirements: Two years of experience using two-way radio, multi-line telephone, or computer aided dispatch systems; or Two years of experience using computer systems for entering, updating, and retrieving information; or Completion of 60 college credits; or An equivalent combination of experience and training.
• Special Requirements: You must possess a clear, firm voice and no major speech, hearing, or visual impairments that would interfere with understanding verbal communication, being understood, or using electronic communications equipment and visual display equipment. You must obtain an active Public Safety Telecommunicator certification issued by the Association of Public Safety Communications Officials within the probationary period and maintain the same for the duration of employment in this job. You must obtain active Commonwealth Law Enforcement Assistance Network (CLEAN) and Pennsylvania Justice Network (JNET) certifications issued by the Pennsylvania State Police within the probationary period and maintain the same for the duration of employment in this job.
• Additional Requirement: You must be able to perform essential job functions.
• Legal Requirements: You must pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements. Prior to placement in this job title, the selected candidate regardless of their current job, must submit a report of medications for screening by the State Police Medical Officer.