Poker Floor Lead

Job Details

Demonstrate a positive attitude to all guests and team members by initiating sincere contact. Protects and controls floor operations and gaming standards. Exhibit a personal leadership style that reflects professional excellence and integrity. Exhibit a personal leadership style that reflects professional excellence and integrity. Exhibit a personal leadership style that reflects professional excellence and integrity. Exhibit a personal leadership style that reflects professional excellence and integrity.

Responsibilities

• Protects and controls floor operations and gaming standards.
• Exhibit a personal leadership style that reflects professional excellence and integrity.
• Observes game, players, and dealers, to ensure accuracy of the game and game protection.
• Enthusiastically seek opportunities to inform guests and team members about special promotions, upcoming events and services.
• Maintains a thorough knowledge and understanding of local jurisdiction gaming laws (Federal, State, Compact, etc.) and attendant regulations, as well as internal controls, policies and procedures.
• Maintains a professional departmental, company and community reputation to all guests and team members.
• Maintains knowledge of and promotes departmental and property-wide promotions through Flight Checks and communications standards.
• Enforce performance standards, policies and procedures relating to poker games, ensuring compliance with the Gaming Commission regulations.
• Actively seek to provide support to dealers by using positive reinforcement, including precise evaluation and explanation of any work related performance issues.
• Create an atmosphere of Fun, Integrity, Respect, Service, and teamwork for all team members and casino guests at all times.
• Uses A.C.T. standards at all times while maintaining a professional, friendly, and courteous atmosphere.
• Work within the operational systems set by the Director of Specialty Games to ensure operational consistency.
• Provides day to day direction and coaching, and escalates formal corrective action to the Director of Specialty Games.
• Absorbs Lead responsibility for the poker bank, keys, tournament chips, and card inventory.
• Ensures that all games move at an appropriate pace.
• Reviews staffing levels and make appropriate adjustments to handle business levels and anticipated levels throughout the shift.
• Creates and sustain a fair and equitable dealer rotation.
• Answers the phone and assist guests with their needs.
• Makes decisions on the game based on the facts and surrounding circumstances while interpreting rules in a manner in keeping with the principles of fairness and the traditions of poker.
• Maintains accurate seating on the tables.
• Assist dealers by providing dealer fills, color ups, card changes and all other floor calls.
• Prepares and complete all daily paperwork while reviewing for accuracy.
• Maintains all departmental records and logs.
• Verify and approve daily payroll sign in sheets.
• Complete an even exchange prior to the end of shift to ensure that the incoming shift has an adequate supply of chips.
• Ensure that the presentation of the poker room is clean and in order throughout the shift.
• Promote positive guest relations providing a good gaming experience by answering questions, resolving disputes, locating additional staff, comping in accordance with approved limits, procedures, player card reprints, etc.
• Encourage rated play and create new player accounts as needed.
• Understand poker accounting procedures and administrative tasks, i.e., even exchanges, dealer rotations, promotional payouts, and special event paperwork.
• Follow all Title 31 and internal control requirements as assigned.
• Perform all other duties as assigned.

Qualifications

• High school diploma or GED required.
• Basic math, cash handling, and strong communication skills.
• Prior documented experience dealing poker or passing an audition is required.
• Prior Lead or Supervisory experience preferred.
• General knowledge of poker rules is required.
• Must be at least 21 years of age.
• Ability to obtain and maintain a gaming license.
• Ability to pass background checks as required by the Gaming Commission.