Floor Lead

About the role

The Floor Lead is responsible for maintaining standard operating procedures at our retail store. This candidate will be an inspiring team member and leader, ready to ensure productivity and quality performance are met to achieve our long-term company vision.

Job Functions

• Create and promote a healthy team culture where individual employees have the capacity and feel empowered to work autonomously while striving to meet a common collaborative goal
• Lead, mentor, and inspire team members to continuously grow, learn, and evolve personally and professionally
• Build an exceptional team that will uphold and deliver our mission, vision, and goals to employees and customers
• Set the standard for excellent customer service by providing guidance to staff on produce knowledge, customer focus, and personalized service
• Ensure the smooth and seamless functioning of operations
• Collaborate with inventory control to ensure accurate product counts, proper labeling, and organization of products on the floor
• Ensure strict adherence to all legal and regulatory requirements
• Aid in onboarding new employees & provide ongoing training
• Conduct regular performance evaluations to identify areas for improvement
• Oversee cash handling procedures & maintain accurate financial records
• Address customer concerns, resolve conflicts, and handle escalated issues in a professional and efficient manner
• Oversee visual merchandising to create attractive product displays to enhance the customer experience
• Enforce safety protocols and cleanliness standards, ensuring a safe and comfortable environment for both customers and staff
• Monitor the store's energy by ensuring that front-line employees are always shouting their WELCOME's; the overall vibes are upbeat and cheerful, and customers are leaving 100% satisfied with plans to return
• Assist in store's opening and closing protocols
• Serve as the liaison between receptionists/sales associates and managers

Requirements

• Minimum 21 years of age
• High school diploma
• Full time open availability preferred (must be able to work 2 weekend days Fri-Sun)
• 2 years of leadership experience in retail/hospitality

Physical Demands

Prolonged periods of standing, sitting at a desk, and working on a computer. Be able to stand for prolonged periods of time, bend, kneel, squat, and twist.

Schedule

Open availability is highly preferred; must be able to work nights, weekends, and holidays.

Benefits

Partnered with United Food and Commercial Workers International Union (UFCW) who partners with cannabis workers, patients, consumers, community allies, elected officials, and business owners to help lead the development and stabilization of the emerging cannabis industry to help workers secure better wages, protection, and benefits.

Retirement plan (IAP) with Employer contributions

Full time status based on seniority

Medical Insurance for part time and full-time employment

Paid training to learn about the history of cannabis, compliance, product knowledge, and sales

Sample incentives (when available)

Annual employee appreciation discounts on STIIIZY merchandise

Paid holidays

Employee discounts on top of already highly competitive prices

Equal Employment

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.