Floor Lead

About the role

In this role, you will assist the General Manager in leading the retail team and overseeing day-to-day operations. The ideal candidate for this job shines brightly when it comes to setting a good example and keeping coworkers motivated. He/she will foster a culture of teamwork and camaraderie with communication being at the forefront of team building.

Requirements

• Create and promote a healthy team culture where individual employees have the capacity and feel empowered to work autonomously while striving to meet a common collaborative goal
• Lead and inspire team members to continuously grow, learn, and evolve personally and professionally
• Help build an exceptional team that will uphold and deliver our mission, vision, and goals to employees and customers
• Set a prime example of professionalism, integrity, and dedication for the entire team to follow
• Execute daily operations with meticulous attention to detail
• Work closely with all team members to ensure every customer interaction is met with an exceptional level of service and product knowledge, enhancing overall customer satisfaction
• Collaborate with the General Manager to train and mentor staff, fostering a high performing team culture that thrives on adaptability and resilience
• Implement rigorous inventory control practices to minimize shrinkage
• Oversee stringent cash handling procedures, meticulously managing registers, reconciling daily transactions, and ensuring accuracy and security
• Collaborate with management to set and exceed sales targets, analyzing performance metrics, and implementing strategies for consistent growth
• Drive sales by setting challenging targets, analyzing performance data, and implementing strategies to achieve and exceed goals
• Uphold the highest standards of compliance with local and state regulations, guaranteeing the dispensary's ethical and legal operations
• Mediate and resolve customer/employee concerns and conflicts with the highest level of professionalism, defusing challenging situations
• Comply with all HR policies and employee handbook; maintain detailed documentation of all HR processes
• Regularly assess floor leads to offer constructive feedback that aids in their professional development
• Partner with the General Manager to effectively communicate and delegate goals, tasks, and responsibilities to the team to ensure a smooth operational flow
• Other duties may be assigned

Qualifications

• Minimum 21 years of age
• Minimum of 2 years of retail management experience
• 2-3 years in retail/hospitality management
• Open availability: able to work days, nights, holidays and weekends
• Strong computer skills including proficiency in Microsoft Office

Physical Demands: Prolonged periods of standing, sitting at a desk, and working on a computer. Be able to stand for prolonged periods of time, bend, kneel, squat, and twist.

Schedule

• Be in office/on-site up to forty (40) hours per week. Overtime will be required depending on business needs
• Mandatory District meetings are held for 1.5 hour every Mondays or Tuesdays
• Mandatory Store meetings are held for up to 1.5 hours every Tuesdays or Wednesdays

Benefits

• Excellent affordable insurance benefits (including health, dental, vision, disability, and life)
• Paid vacation
• Paid training
• Paid holidays
• Company-matched 401k plan
• Company-sponsored events and team-building activities
• Sample incentives (when available)
• Annual employee appreciation discounts on STIIIZY merchandise
• Employee discounts on top of already highly competitive prices

Pay: This position is a Full Time role at $22.50/hour.