Poker Dealer/Floorperson

Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming, and hospitality destination features a $1.5 billion expansion with 1,271 upscale guestrooms, a 42,000 square-foot Rock Spa® & Salon, a 13.5-acre recreational lagoon, 19 dining outlets, 20 bars and lounges, an expansive gaming floor, premier meeting and convention space, and a 7,000-person Hard Rock Live entertainment venue.

Responsibilities

• Deals cards to players and shuffles as appropriate according to established rules and regulations.
• Announces winning hand to players.
• Ensures that correct "rake" are taken from the winning pot.
• Verifies beginning and ending chip and money balances and confirms supporting documentation. Receives fills and distributes credits.
• Ensures that betting is done correctly for each type of game.
• Monitors game and notifies supervisor of any disputes, problems, or concerns with either a patron or the progress of the game.
• Promotes positive public/employee relations at all times.
• Maintains a clean, safe, hazard-free work environment within area of responsibility.
• Conducts themselves in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida/departmental policies and procedures.
• Resolves customer disputes as appropriate.
• Issues customer complimentaries as appropriate.
• Oversees drop-box pick-ups.
• Supervises Poker Brush, as well as indirect supervision of all other Poker Shift Personnel.
• Responsible for the overall direction, coordination, and evaluation of all shift personnel.
• Demonstrates a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate managers of concerns and observations.
• Demonstrates actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion, and Dedication.
• Ensures prompt and discreet notification to managers and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
• Implements and ensures compliance with all department policies and procedures.
• Performs other duties as assigned.

Requirements

• High school diploma or GED and at least one (1) year poker dealing experience required or the equivalent combination of education and experience.
• Gaming school certificate preferred.
• Basic Word and Excel skills required.
• Knowledge of Texas Hold ‘em, No Limit Texas Hold ‘em, Omaha, Seven-Card Stud, Pot Limit Omaha is a must.
• Basic Poker Tournament policies and procedures knowledge required.
• Must be fully flexible regarding scheduling requirements.
• Must possess excellent communication and interpersonal skills and basic mathematical skills specific to position responsibilities.
• Gaming license required.

Work Environment

• Frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell.
• Must frequently lift and/or move up to 50 pounds.
• Specific vision abilities required include close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.
• The casino environment is hectic, fast-paced, and often crowded and noisy.
• May be exposed to casino-related environmental factors including, but not limited to, second-hand smoke, excessive noise, and constant exposure to the general public.
• Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.

Benefits

• Medical, Dental, Vision & Life Insurances
• 401K
• Paid time off
• Annual Bonus Opportunity
• Additional benefits available; see full list of benefits.