Poker Dealer

Job Description Delivers great customer service by dealing all games offered by Horseshoe Baltimore in a friendly and helpful manner with an upbeat/positive attitude. Assists in training guests not familiar with various table games products. Deal live poker games and poker tournaments. 6 months Dealing experience required for audition. Demonstrates an effective working knowledge of dealing policies and gaming procedures. Deals games in accordance with internal controls, MLGCA regulations and company policy. Maintains the pace of the poker game. Informs Supervisor and/or Manager of irregularities and disputes on game. Able to maintain applicable departmental dealer efficiency metrics. Enforces poker rules at the game. Works on the poker room floor in other capacities as directed by the Poker Floor Supervisor. Conducts the games in accordance with Company policies and ensures compliance with company policies, procedures and gaming regulatory requirements. Verify and sign for Fills, Credits, Marker Issuance, and all documentation’s listed in Horseshoes Internal Controls. Handling guest transactions and notifying Floor Supervisor of any irregularities. Support and maintain Horseshoe courtesy guidelines at all times. Promote outstanding guest and employee relations. Always presents oneself as a credit to Caesars Entertainment and encourages others to do the same Presents oneself in a polished, professional and service-minded way and encourages others to do the same. Responsible for Table Tray Bank assignments. Handles financial transactions at the poker game. Collects the poker revenue (“the rake") from the pot in accordance with departmental procedures. Collects the Promotional money from the pots in accordance with departmental procedures. Monitors the game at hand for irregularities and customer problems. Monitors the chips and money on the game at hand. Additional Job Dimensions As a part of Caesars Entertainment’s employment process, job offers will be contingent upon successful completion of pre-employment drug testing, background checks, and applicable Ohio Casino Control Commission licensing requirements. Due to the cyclical nature of the hospitality/entertainment industry, team members may be required to work varying schedules to reflect the business needs of the property. Attendance is an essential function of the job and is required to successfully perform in this position. Individuals with irregular attendance will be subject to disciplinary action procedures up to and including termination of employment. Upon employment, all team members are required to fully comply with policies and procedures for the safe and efficient operation of company facilities. Individuals who violate company policies and procedures are subject to disciplinary action up to and including termination of employment. Caesars Entertainment is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status. Qualifications High school diploma or GED is required. Must be at least 21-years of age. Knowledge of casino rules, procedures and regulations as related to Poker. Excellent customer service skills are essential. Must be able to perform basic math quickly. Must be able to get along with co-workers and work as a team. Must present a well-groomed appearance. Well-developed interpersonal skills. A minimum of 3 years dealing and/or supervisory experienced preferred. Must enjoy entertaining and communicating with the public. Physical, Mental And Environmental Demands Must be able to work independently. Must be able to sit, stand or walk for long periods of time. Must be able to respond calmly and make rational decisions when handling employee conflicts. Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator. Must be able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel. Respond to visual and aural cues. Must have the manual dexterity to operate a computer and other necessary office equipment. Must be able to tolerate areas containing dust, loud noises and bright lights. Must be able to work varied shifts, weekends and holidays as needed. Ability to simultaneously manage several projects, and not become frustrated by changing priorities and unforeseen obstacles to achieving objectives. Ability to speak distinctly and persuasively. Must be able to read, write, speak, and understand English.