Poker Dealer

About the Role

Delivers great customer service by dealing all games offered by Horseshoe Baltimore in a friendly and helpful manner with an upbeat and positive attitude. Assists in training guests not familiar with various table games products. Deals live poker games and poker tournaments.

Responsibilities

• Demonstrate an effective working knowledge of dealing policies and gaming procedures.
• Deal games in accordance with internal controls, MLGCA regulations, and company policy.
• Maintain the pace of the poker game.
• Inform Supervisor and/or Manager of irregularities and disputes on the game.
• Maintain applicable departmental dealer efficiency metrics.
• Enforce poker rules at the game.
• Work on the poker room floor in other capacities as directed by the Poker Floor Supervisor.
• Conduct games in accordance with Company policies and ensure compliance with company policies, procedures, and gaming regulatory requirements.
• Verify and sign for Fills, Credits, Marker Issuance, and all documentation listed in Horseshoe’s Internal Controls.
• Handle guest transactions and notify Floor Supervisor of any irregularities.
• Support and maintain Horseshoe courtesy guidelines at all times.
• Promote outstanding guest and employee relations.
• Present oneself in a polished, professional, and service-minded way and encourage others to do the same.
• Handle Table Tray Bank assignments.
• Handle financial transactions at the poker game.
• Collect the poker revenue ("the rake") from the pot in accordance with departmental procedures.
• Collect Promotional money from the pots in accordance with departmental procedures.
• Monitor the game at hand for irregularities and customer problems.
• Monitor the chips and money on the game at hand.

Requirements

• High school diploma or GED is required.
• Must be at least 21 years of age.
• 6 months of dealing experience required for audition.
• Knowledge of casino rules, procedures, and regulations as related to Poker.
• Excellent customer service skills are essential.
• Must be able to perform basic math quickly.
• Must be able to get along with co-workers and work as a team.
• Must present a well-groomed appearance.
• Well-developed interpersonal skills.
• A minimum of 3 years dealing and/or supervisory experience preferred.
• Must enjoy entertaining and communicating with the public.

Physical, Mental, and Environmental Demands

• Must be able to work independently.
• Must be able to sit, stand, or walk for long periods of time.
• Must be able to respond calmly and make rational decisions when handling employee conflicts.
• Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator.
• Must be able to lift and carry up to 50 lbs.; and have the ability to push, pull, reach, bend, twist, stoop, and kneel.
• Must be able to respond to visual and aural cues.
• Must have the manual dexterity to operate a computer and other necessary office equipment.
• Must be able to tolerate areas containing dust, loud noises, and bright lights.
• Must be able to work varied shifts, weekends, and holidays as needed.
• Ability to simultaneously manage several projects and not become frustrated by changing priorities and unforeseen obstacles to achieving objectives.
• Ability to speak distinctly and persuasively.
• Must be able to read, write, speak, and understand English.

Job offers are contingent upon successful completion of pre-employment drug testing, background checks, and applicable Ohio Casino Control Commission licensing requirements.