PM Lobby Experience Planner - Full Time

Essential Functions

• Make authentic connections with Miraval guests.
• Review Daily Manifest, highlighting guests who have not done any pre-planning and ensuring you touch those guests while onsite.
• Offer expertise in planning their stay to guests who have not done any pre-planning.
• Review all guest’s itineraries who are arriving to ensure services do indeed meet their documented goals.
• If needed, connect with guests once on site as well.
• To handle all email inboxes assigned to the reservations team and communicate with good verbal communication skills to guests via email.
• Be proficient in all activities and services of Miraval and to personally experience some of the offerings to be able to describe the Miraval guest experience with firsthand knowledge.
• Attend all training classes of Miraval information to stay current on all aspects of Miraval procedures, services and offerings.
• Manage the waitlist daily to ensure any opportunity for a guest is completed in a timely manner.
• Review the daily openings of spa and activities and maximize exposure to those opportunities but suggest them to guests when meets their goal.
• Complete daily and weekly reports as assigned.
• Provide helpful and cooperative communication between sales, catering, front office and accounting on a regular basis and all departments as needed.
• Be of assistance to Culinary, Programs and Spa when needing a program or service highlighted.
• Work on completing their monthly personal revenue goal by answering Experience Planner emails and ensure they are not missing opportunities on-site as well.
• Work as directed on projects.

Qualifications

• Minimum of 2 years of high-end sales and customer service experiences, sales/customers service and/or hospitality environment.
• Advanced technology proficiency with thorough working knowledge of GDS, reservations software and booking systems (Resort Suite preferred).
• Exceptional verbal and written communication skills with ability to skillfully articulate resort information to guests and new agents.
• Previous experience in development and delivery of training information.
• Exceptional time management, detail and organizational skills.
• Professional demeanor with exceptional verbal, written and electronic communication skills.
• Must be flexible and be able to work weekdays, weekends, nights and holidays.