Patient Experience Representative (Full-Time)

A day in the life

Arrive at work in the morning - no night shifts here!

Represents the clinic by providing advanced level patient services regarding registration as a direct contact and resource to patients. Will manage the flow of clinical scheduling, registration, patient materials, and communicate delays or changes.

This position will also serve as a resource to registration, scheduling, and clinical staff. Strives to create The Iowa Clinic Experience with each interaction.

Leave in the evening – hooray for working standard clinic hours!

This position will work in several different departments including ENT/Allergy, Physical Therapy, and Podiatry.

What you need

• High school diploma or equivalent required
• No medical office experience necessary, we will train you!
• Highly motivated to work in a healthcare setting
• Bonus points if you love exceeding people’s expectations
• You enjoy having fun where you work
• Finding meaningful connections is what you live for

What’s in it for you

• One of the best 401(k) programs in central Iowa, including employer match and profit sharing
• Employee incentives to share in the Clinic’s success
• Generous PTO accruals and paid holidays
• Health, dental, and vision insurance
• Quarterly volunteer opportunities through a variety of local nonprofits
• Training and development programs
• Opportunities to have fun with your colleagues, including TIC night at the Iowa Cubs, employee appreciation tailgate party, Adventureland day, State Fair tickets, annual holiday party, drive-in movie night
• Monthly departmental celebrations, jeans days, and clinic-wide competitions
• Employee rewards and recognition program
• Health and wellness program with up to $350/year in incentives
• Employee feedback surveys
• All employee meetings, team huddles, and transparent communication