Patient Representative (Full-Time)

About Diana Health

Diana Health is a high-growth network of modern women's health practices dedicated to setting a new standard of care that inspires, empowers, and supports women to live healthier, more fulfilling lives. We partner directly with hospitals and align incentives across stakeholders using integrated care teams, smart technology, and a designed care experience that benefits both patients and providers.

Role Description

We are seeking a Receptionist / Patient Representative who is passionate about creating a delightful customer service experience from the moment clients enter our doors. This role requires a warm, welcoming, attentive, outgoing, customer service-oriented, organized, and creative individual who is eager to go above and beyond to make clients feel valued and supported.

• Provide warm and friendly client interactions
• Take care of client check-in and out, answering questions and disseminating information to appropriate team members
• Provide waiting area tours to new clients, orienting them to our space, and making them feel welcome
• Ensure paperwork, consents, and insurance information is collected and complete
• Manage the client schedule: Know the schedule front to back, anticipate needs, and manage the schedule efficiently
• Manage paperwork, insurance, payment, and billing: Perform verification of benefits, manage and collect client copays, discuss and set up payment plans
• Front of the house management: Work with the team to ensure the office is ready, set up, and prepared for the day, collaborate on inventory, and manage phone triage as necessary

Qualifications

• Customer service and hospitality experience strongly preferred and highly desirable
• Bachelor's Degree preferred or High School Diploma/GED with 2+ years experience in a related field
• Proficiency with Google Suite or Microsoft Office Products
• Strong computer skills; preferred familiarity with EMRs

Attributes

• Loves interacting with people, practicing excellent communication and interpersonal skills
• Enjoys being the “face” of a clinic or business and representing the brand with a positive, friendly, and helpful attitude
• Exceptional at managing many tasks and does not feel overwhelmed by multitasking
• Focused on the details and able to organize and prioritize them effectively
• Obsessive about growth and process improvement, loves learning new tools, processes, and systems to aid in continual improvement
• Thrives in highly collaborative, fast-paced environments

Benefits

• Competitive compensation
• Health; dental & vision, with an HSA/FSA option
• 401(k) with employer match
• Paid time off
• Paid parental leave

Diana Health Culture

• Having a growth mindset and striving for continuous learning and improvement
• Positive, can do / how can I help attitude
• Empathy for our team and our clients
• Taking ownership and driving to results
• Being scrappy and resourceful