Patient Representative (Full-Time)

Role Description

We are looking for a Receptionist / Patient Representative driven to create an delightful customer service experience from the moment a client steps through our doors while ensuring the smooth operation of a growing women’s health practice. You are warm, welcoming, attentive, outgoing, customer service and detail-oriented, organized, and eager to tackle challenges with empathy and creativity. You are eager to leave a smile on the patient’s face after they interact with you and are willing to go above and beyond to create a wonderful experience.

What you’ll do

• You are the first person our clients see when they walk through the door. You provide a warm, welcoming face of the practice, greeting and supporting clients from our welcome desk.
• You:
  • Provide warm and friendly client interactions
  • Take care of client check in and out, answering questions and disseminating information to appropriate team members as necessary
  • Provide waiting area tours to new clients, orienting them to our space, making them feel welcome and at home
  • Ensure paperwork, consents, and insurance information is collected and complete
  • Managing the client schedule:
  • You know the schedule front to back / inside and out, and can work through schedule efficiencies based on the flow of the day as well as client and provider needs
  • You anticipate schedule needs days and weeks in advance
  • You schedule client appointments in real-time as well as those made through our online platform
  • Insurance, payment, and billing :
  • You perform verification of benefit checks with insurance companies
  • You manage and collect client copays and payment balances
  • You discuss and set up payment plans with client
  • Front of the house management:
  • You work with the team to ensure the office is ready, set up, and prepared for the day
  • You collaborate on inventory, keeping the office pristine, and other tasks as they arise
  • You manage phone triage as necessary, coordinating between team members

  Qualifications

  • Customer service and hospitality experience strongly preferred and highly desirable (medical field customer service very preferred)
  • Bachelor's Degree preferred or High School Diploma/GED w/ 2+ years experience in a related field
  • Proficiency with Google Suite or Microsoft Office Products
  • Strong computer skills; preferred familiarity with EMRs
  • Tendency to organize and create structure in a fast-paced, dynamic environment

  Attributes

  • You love interacting with people, practicing excellent communication and interpersonal skills
  • You enjoy being the “face” of a clinic or business and representing the brand via an extremely positive, friendly and helpful attitude
  • You are exceptional at managing many tasks and do not feel overwhelmed by multitasking
  • You focus on the details and are able to organize and prioritize them along the way
  • You obsess over growth and process improvement and love learning new tools, processes and systems to aid in continual improvement
  • You thrive in highly collaborative, fast-paced environments

  Benefits

  • Competitive compensation
  • Health; dental & vision, with an HSA/FSA option
  • 401(k) with employer match
  • Paid time off
  • Paid parental leave

  Diana Health Culture

  • Having a growth mindset and striving for continuous learning and improvement
  • Positive, can do / how can I help attitude
  • Empathy for our team and our clients
  • Taking ownership and driving to results
  • Being scrappy and resourceful