Patient Representative (Full-Time)

About the role

We are seeking a Receptionist / Patient Representative to join Diana Health. Our mission is to provide a personalized, comprehensive care program that empowers women to achieve their health goals. As part of our interdisciplinary team, you will be the first point of contact for our clients, creating a delightful customer service experience.

Responsibilities

• Provide warm and friendly client interactions
• Take care of client check-in and out, answering questions and disseminating information to appropriate team members
• Provide waiting area tours to new clients, orienting them to our space, making them feel welcome and at home
• Ensure paperwork, consents, and insurance information is collected and complete
• Manage the client schedule: Know the schedule front to back, anticipate needs, and schedule appointments in real-time
• Insurance, payment, and billing: Perform verification of benefits checks with insurance companies, manage and collect client copays and payment balances, discuss and set up payment plans with clients
• Front of the house management: Work with the team to ensure the office is ready, set up, and prepared for the day, collaborate on inventory, keep the office pristine, and assist with other tasks as needed
• Manage phone triage as necessary, coordinating between team members

Qualifications

• Customer service and hospitality experience strongly preferred and highly desirable
• Bachelor's Degree preferred or High School Diploma/GED with 2+ years experience in a related field
• Proficiency with Google Suite or Microsoft Office Products
• Strong computer skills; preferred familiarity with EMRs

Attributes

• Loves interacting with people, practicing excellent communication and interpersonal skills
• Enjoy being the “face” of a clinic or business and representing the brand via a positive, friendly, and helpful attitude
• Exceptional at managing many tasks and not feeling overwhelmed by multitasking
• Focused on details and able to organize and prioritize them
• Obsess over growth and process improvement, loving to learn new tools, processes, and systems for continual improvement
• Thrives in highly collaborative, fast-paced environments

Benefits

• Competitive compensation
• Health; dental & vision, with an HSA/FSA option
• 401(k) with employer match
• Paid time off
• Paid parental leave

Diana Health Culture

• Having a growth mindset and striving for continuous learning and improvement
• Positive, can do / how can I help attitude
• Empathy for our team and our clients
• Taking ownership and driving to results
• Scrappy and resourceful