Front Desk Agent (Guest Experience Agent) Full-Time

Duties And Responsibilities

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Maintain complete knowledge of correct maintenance and use of equipment.
• Use equipment only as intended.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Maintain complete knowledge of:
• All Resort guest.
• Scheduled daily activities.
• In-house groups.
• Resort extension numbers.
• Beeper number/radios carried by resort personnel.
• All special requests (DND, screen calls, NRG, etc.).
• Hours of operation of each outlet.
• Features and services provided by the resort.

Physical Abilities

• Ability to lift up to 25 pounds.
• Ability to move safely in uneven terrain or in confined spaces.
• Ability to see and respond to dangerous situations.
• Ability to remain in stationary position for 8 hours or more.