PM Dock Lead

About the Company

Founded in 1981, Lanter Delivery Systems is a national logistics company and a leader in overnight, unattended delivery of auto, agricultural, and industrial parts from customer distribution centers to dealer locations. Lanter's strategic, process-driven approach has set new standards in the automotive and agricultural manufacturing marketplace. The company values its Non-Negotiables, which include humility, honesty, respect, fearlessness, teamwork, commitment, passion for service, safety, and operational excellence.

About the Role

The PM Dock Lead is responsible for leading and supporting dock team members during a specified shift to ensure freight is properly loaded and unloaded to facilitate on-time, error-free deliveries. This position requires up to 5% travel.

Responsibilities

• Display a positive attitude and provide courteous, friendly service to all internal team members and external clients by responding promptly and efficiently to inquiries, requests, and complaints.
• Demonstrate knowledge and understanding of Lanter Delivery Systems Non-Negotiables and apply the concepts daily.
• Support a team of dock team members, ensuring procedures and policies are being followed.
• Coach team members as needed, praising and reinforcing positive behaviors to encourage repeat performance, as well as redirecting behaviors to stop negative performance.
• Document interactions in a timely manner.
• Train and develop freight handlers.
• Provide all team members with the tools and resources needed to be successful.
• Ensure safe and efficient loading and unloading of all freight.
• Work with team members to identify and rectify unsafe practices, document interactions, and follow up as needed.
• Print and label specific freight, input freight data and information into computer systems accurately.
• Match manifest numbers to parcel numbers.
• Assist in unloading and loading of freight as needed to support the team.
• Operate a forklift to help sort and match freight to designated areas.
• Safeguard cross-dock operations and contents by establishing and monitoring safety and security procedures and protocols.
• Manage conflict and issue resolution between team members and/or customers as needed, document situations, and notify supervisors.
• Protect company assets and confidential information in accordance with company policies and procedures.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

• Proven successful warehouse, cross-dock, or related experience.
• Proven successful supervisory experience.
• Proven experience in warehousing, shipping/receiving, transportation, or related field.
• Strong knowledge of all Microsoft Office programs.

Skills

• Superior verbal and written communication skills with people at all levels.
• Strong leadership, customer service, and interpersonal skills.
• Excellent time management, organizational skills, and attention to detail.
• Ability to take initiative and problem-solve while applying critical thinking to decisions.
• Analytical and technical capacity.

Schedule

This is a full-time position; specific hours vary by location, typically Monday through Saturday, 40 - 45 hours per week. Evenings, overnights, and weekends are required based on location and business needs.

Work Environment

This job operates in a warehouse environment with unforgiving surfaces, hot and cold climates, and a variety of noises and odors. Prolonged periods of standing and sitting are required, along with regular use of standard office equipment such as computers, copiers, phones, filing cabinets, and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. While performing the duties of this job, the team member is regularly required to stand and/or sit for long periods of time and lift up to 50 pounds.

Other Duties

This job description is not designed to cover a comprehensive listing of activities, duties, or responsibilities. Duties, responsibilities, and activities may change per location based on business needs and may change at any time with or without notice.