Plumbing Manager

Achieve Your Vision

You’ll be leading a team from the ground up, building a service department that’s second to none. Your vision will shape the future of our Plumbing Division.

What You’ll Be Doing

• Build and scale the plumbing service department
• Recruit, hire, onboard, and train high-performing technicians
• Drive performance through KPIs, coaching, and accountability
• Conduct ride-alongs to reinforce standards and develop technicians
• Lead weekly one-on-ones and service meetings
• Collaborate with dispatch and CSR teams to optimize scheduling and efficiency
• Provide technical support and field guidance
• Develop and implement training programs
• Maintain high conversion rates, average tickets, and minimal callbacks
• Foster a positive, high-performance culture

What You’ll Bring

• 10+ years of residential plumbing service & repair experience
• 5+ years of management and leadership experience
• Proven ability to recruit, train, and develop technicians
• Strong understanding of service KPIs (revenue, conversion, average ticket, callbacks)
• Experience conducting ride-alongs, coaching, and performance management
• High level of accountability, discipline, and ownership
• Strong communication, leadership, and organizational skills
• Ability to influence, motivate, and build a winning culture
• Tech-savvy with strong computer proficiency
• 3+ years experience using ServiceTitan
• Growth mindset with a commitment to continuous improvement

Why Join Us?

• We invest heavily in training and development
• We operate with clear systems and processes
• We believe in ownership, accountability, and growth
• We create an environment where your work directly impacts the success of the company