Player Services Representative II - Full Time

About the role

We’re looking for talented individuals who believe in having fun and want to join an exciting industry. You’ll work with a diverse team of colleagues who are passionate about helping people find and enjoy more fun.

Responsibilities

• Cashier Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Player Services Department.
• Exchanges cash, coins, tokens and chips in accordance with established procedures.
• Aids customers in completion of credit applications.
• Cashes personal, travelers and payroll checks in compliance with approved procedures, and performs credit card advances.
• Records any applicable federal cash transactions.
• Issues and receives payments on markers.
• Balances bank at end of shift.
• Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow team members.
• Any and all duties assigned by your Supervisor or a member of management.

Requirements

• Must be at least 21 years of age.
• Must have good math and money handling skills.
• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other team members of the organization.
• Must successfully complete applicable alcohol training certification course.
• Must have 10-key calculator and keyboarding skills.
• Must also have previous experience with jet sort, coin roller, check cashing and credit card cash advance systems.

Qualifications

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Must obtain a Gaming Permit.

Skills

• Knowledge of and enforcement of all gaming laws and regulations.
• Customer service skills.
• Ability to handle money and cash transactions.
• Ability to work independently and follow instructions.
• Ability to work in a fast-paced environment.

Benefits

• Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being.
• Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position.
• Paid time off is earned according to the local policy and increases with the length of employment.

Pay

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience.

Schedule

Details on schedule can be found in the job description or upon application.