Player Services Representative II - Part Time

About the role

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry where the days and nights are fast-paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being.

Responsibilities

This role includes duties from two of the following areas: Player Services Representative, Sports Writer, or Main Banker.

• Player Services Representative
  • Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Player Services Department.
  • Exchanges cash, coins, tokens, and chips in accordance with established procedures.
  • Aids customers in completion of credit applications.
  • Cashes personal, travelers, and payroll checks in compliance with approved procedures, and performs credit card advances.
  • Records any applicable federal cash transactions.
  • Issues and receives payments on markers.
  • Balances bank at end of shift.
  • Exhibits a friendly, helpful, and courteous manner when dealing with customers and fellow team members.
  • Performs any and all duties assigned by your Supervisor or a member of management.
• Sports Writer
  • Keeps daily balance sheet of amount and number of transactions.
  • Writes, verifies, and makes payments on tickets for race and sports wagers in accordance with established guidelines.
  • Maintains an accurate cash bank for assigned shift and is responsible for accepting payment and making correct change when necessary.
  • Stocks Race & Sports Book Teller stations with necessary supplies and keeps all stations neat and clean.
  • Makes accurate payments on winning tickets in accordance with established guidelines.
  • Maintains and reconciles bank for assigned shift according to variance policy.
  • Explains wagering rules, including betting lines and odds, and procedures to guests.
  • Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
  • Ensures compliance with currency transaction requirements, Title 31, and money laundering and Suspicious Activity Reporting for Casinos (SARC) requirements.
  • Notifies Leadership of escalated or prevalent guest issues/concerns and any apparent suspicious activity.
  • Maintains knowledge of property information.
  • Responsible for ensuring compliance with all regulatory requirements within area of responsibility and reporting potential issues to management.
  • Maintains strict confidentiality in all departmental and company matters.
• Main Banker
  • Keeps daily balance sheet of amount and number of transactions.
  • Writes, verifies, and makes payments on tickets for race and sports wagers in accordance with established guidelines.
  • Maintains an accurate cash bank for assigned shift and is responsible for accepting payment and making correct change when necessary.
  • Stocks Race & Sports Book Teller stations with necessary supplies and keeps all stations neat and clean.
  • Makes accurate payments on winning tickets in accordance with established guidelines.
  • Maintains and reconciles bank for assigned shift according to variance policy.
  • Explains wagering rules, including betting lines and odds, and procedures to guests.
  • Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
  • Ensures compliance with currency transaction requirements, Title 31, and money laundering and Suspicious Activity Reporting for Casinos (SARC) requirements.
  • Notifies Leadership of escalated or prevalent guest issues/concerns and any apparent suspicious activity.
  • Maintains knowledge of property information.
  • Responsible for ensuring compliance with all regulatory requirements within area of responsibility and reporting potential issues to management.
  • Maintains strict confidentiality in all departmental and company matters.

Requirements

• Must be at least 21 years of age.
• Must have good math and money handling skills.
• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other team members of the organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Must successfully complete applicable alcohol training certification course.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.
• Must be able to obtain a Gaming Permit.
• Must have 10-key calculator and keyboarding skills.
• Must have previous experience with jet sort, coin roller, check cashing, and credit card cash advance systems.

Work Environment

• While performing the duties of this job, the team member is regularly required to stand, use hands to finger, handle, or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, and talk or hear.
• The team member is frequently required to walk.
• The team member is occasionally required to climb or balance.
• The team member must regularly lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision and distance vision.
• While performing the duties of this job, the team member is regularly exposed to moving mechanical parts.
• The noise level in the work environment is usually moderate.

Benefits

• Day-one medical coverage.
• 401(k) matching.
• Annual performance bonus.
• Paid time off earned according to the local policy and increases with the length of employment.
• Wellness programs designed to support team members' financial, physical, and mental well-being.