Member Services Representative - Full Time

About the role

New Branch Team: Kentwood/Grand Rapids, MI
Genisys Credit Union is excited to bring its world-class service to its newest location in West Michigan. We are seeking a Full-Time Member Services Representative to join our founding Kentwood/Grand Rapids branch team.

Job Duties

• Lending Excellence: Perform loan transactions from application to payout, following Genisys lending procedures and guidelines.
• Financial Transactions: Receive checks and cash for deposits and loan payments; verify amounts; and examine checks for endorsement and negotiability.
• Member Support: Disburse cash/check withdrawals and process/sell cash advances, money orders, gift cards, and other specialized transactions.
• Accuracy & Balancing: Maintain a precise teller tape for all transactions, balance daily totals, and investigate/resolve any out-of-balance conditions.
• Account Management: Assist members with opening and closing membership accounts, ensuring a professional and welcoming experience.
• Strategic Growth: Proactively cross-sell credit union products and services to help members reach their financial goals and meet branch objectives.
• Problem Solving: Ensure all member requests and questions (in person, via phone, or digital) are resolved with the highest level of service.
• Licensing: Obtain the appropriate state license to sell loan protection insurances.

Qualifications

• High School Graduate or equivalent required.
• Customer service experience preferred.
• Sales experience preferred.
• Knowledge of lending processes is helpful.

Skills and Abilities

• Excellent communication skills and a "member-first" attitude.
• Professional appearance, dress, and attitude.
• Strong math skills and attention to detail.
• Ability to operate related computer applications and standard business equipment.
• Good typing and data entry skills.

Benefits

• Generous Paid Time Off + Holiday pay (8 hours per observed holiday).
• Comprehensive Health: Health, Dental, Vision, Life Insurance, Flexible Spending Accounts, and Short/Long-Term Disability.
• Future Planning: 401k with up to 3% match and a 5% Profit Share.
• Paid Tuition up to $5,000 per year.

Pay

TBD

Schedule

TBD