Player Services Representative ($1,000 Hiring Incentive)

Essential Functions

• Demonstrates superior customer service skills by displaying outlined service behaviors
• Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next
• Celebrates guest’s wins and creates an atmosphere of luck
• Greets guests with a warm, friendly verbal greeting and builds relationships
• Anticipates needs and provides fast, flawless service
• Resolves service breakdowns when they exist
• Promotes CLUB JACK programs and card membership
• Thanks guests for visiting with a warm farewell
• Operates assigned window to include exchange of currency for coins/tokens
• Prepares hand-paid jackpots and hopper fills through Thistledown’s Slot Data System
• Issues jackpots and hoppers to appropriate VLT or Security personnel
• Generates and issues pari-mutuel tickets and credit vouchers, makes simulcast payouts and redeems credit vouchers
• Verifies all funds at the beginning and end of each shift
• Ensures accountability of all transactions through verification and documentation of exchanges
• Provides a fun-filled, entertaining environment for guests through flawless delivery and execution of service

Knowledge, Skills & Abilities

• Literate and fluent in basic English
• Excellent Math Skills
• Strong interpersonal and teamwork skills
• Basic computer skills (basic word and excel skills are necessary)
• Ability to multi-task
• Above average organizational abilities for sorting money, chips, coupons and other paperwork by table number
• Ability to work in a small area with the same people for extended periods of time
• Flexible availability including ability to work holidays and weekends
• Ability to work independently
• Ability to sit, stand or walk for long periods of time (4 hours)
• Responds calmly and makes rational decisions when handling employee conflicts
• Ability to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator
• Ability to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel
• Ability to respond to visual and aural cues
• Manual dexterity to operate a computer and other necessary office equipment
• Tolerance for areas containing dust, loud noises and bright lights
• Ability to work varied shifts, weekends and holidays as needed
• Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives
• Ability to speak distinctly and persuasively

Education And Experience

• Minimum of 6 months previous money handling experience
• One year of Customer Service required
• Previous experience in performing detailed work preferred