Players Club Representative

Responsibilities

• Enter data into the ACSC computer program to create new Players Club accounts.
• Update and make necessary corrections to existing Players Club accounts.
• Answer guest inquiries related to their Players Club account, such as point balances and promotional entries earned.
• Understand and communicate the benefits and privileges of the Players Club.
• Recognize and build relationships with frequent guests.
• Recognize and report abuse of the program to Management.
• Answer guest questions clearly and provide accurate information about the facility, promotions, offers, and events.
• Seek out new Players Club members for card acquisition, utilization, and email acquisition.
• Assist with promotions such as slot tournaments, giveaways, and award prizes.
• Staff events by staffing the Box Office, serving as ushers for concerts and other events, and working a Will Call table giving out complimentary tickets.
• Staff Catch a Rising Star ticket booth on show nights.
• Assist with working the Call Center under Player Development by making calls and offering/reserving gifts/offers.
• Assist with Bus Tours if required.
• Maintain contact with other departments to ensure guest satisfaction.
• Inform management of any issues affecting the smooth operations of the booths.
• Complete all transactions accurately and promptly while providing exceptional guest service.
• Perform other related duties as assigned.