Gameday Service Representative (part-time, seasonal)

Position Summary

We’re looking for customer-oriented, passionate, and engaging Gameday Service Representatives to join our teams!

What You’ll Be Doing / Responsibilities

• Provide assistance to season ticket holders and fans requesting ADA/accessible seating within the Caesars Superdome and Smoothie King Center
• Auxiliary with execution and distribution of Pelicans and Saints promotional giveaways at main stadium entrances on gamedays
• Auxiliary with execution of Pelicans and Saints group giveaways on gamedays
• Engage with season ticket holders and fans to provide an elevated customer experience
• Provide customer service to fans at our ticket box offices at both stadiums
• Auxiliary with set-up and take down of sales and service ticket areas
• Auxiliary with pre-game and post-game on and off court season ticket holder assets and events at games such as happy hours, chalk talks, VIP warmups, and post-game group photos
• Auxiliary as needed with other departments gameday needs
• Embrace the values of: work ethic, positivity, coachability, cultural leadership, passion for service, passion for craft, and passion for sports business
• Auxiliary with the execution of Pelicans Crest and Crown Rewards Program on gamedays

What You’ll Bring:

• Must be able to work all 42 Pelicans home games and 10 Saints home games., including any additional home post-season games for either team (View Pelicans schedule here; View Saints schedule here)
• Willingness to work Laketown Squadron home games
• Willingness to work up to 5-10 nongame day Saints and Pelicans Events
• Must have a strong teamwork mentality and truly enjoy helping others be successful
• Exceptional customer service skills
• Must be self-motivated, organized and be able to solve problems in real-time
• Must be comfortable in a faced paced environment and respond well to changes in direction
• Must be a positive, friendly personality with patience to handle many customer interactions on gamenights
• Must be able to stand for at least 5 hours per gameday
• Flexibility to work various hours including nights, holidays, and weekends
• Must be able to lift and move around items that can weigh up to 25 pounds

All Candidates Should Have:

• Commitment to community and a people-first mindset
• Strong teamwork and collaboration skills
• Ability to celebrate individuality and value diverse perspectives
• High integrity and a proactive, solutions-oriented “winning” mindset