Platform Operations Specialist

Bathing Brands is looking for an eCommerce Platform Operations Specialist to support the daily operation and continued improvement of our growing digital commerce ecosystem. This role is ideal for someone who enjoys investigating problems, organizing complex information, and helping move technology projects from idea or reported issue through development, testing, and release. Our eCommerce environment includes multiple websites serving different customers and business channels, a shared Drupal commerce platform, and integrations with our ERP and other business systems. This position works at the intersection of our websites, Product Catalog team, business users, and Web Development team.

This position is fully remote; however, we are only hiring residents from Illinois or Wisconsin.

Responsibilities

• Receive, investigate, reproduce, and document website issues reported by customers, dealers, and internal users.
• Translate reported problems and business requests into clear, actionable Asana tasks for the Web Development team.
• Manage and maintain the Web Development Asana project, including task status, requirements, supporting information, priorities, dependencies, and follow-up.
• Work with business stakeholders and technical teams to gather the information needed to move issues and features forward.
• Perform first-round troubleshooting to determine whether an issue is related to website functionality, data, configuration, user permissions, or an integrated system.
• Coordinate and perform User Acceptance Testing (UAT) for website fixes, enhancements, and new features.
• Develop a deep understanding of user workflows across our websites, including consumer, dealer, sales, customer service, Product Catalog, and other internal workflows.
• Build and maintain repeatable test scenarios and regression testing processes for critical website functionality.
• Validate completed development work against business requirements and real-world user workflows.
• Administer designated areas of Drupal, including user accounts and permissions, menus, taxonomy structures, and other approved configuration tasks.
• Work closely with the Product Catalog team to support website taxonomy, navigation, product organization, and other catalog-related website needs.
• Help identify patterns in recurring issues and opportunities to improve processes, documentation, and platform usability.
• Create and maintain documentation for website workflows, business rules, testing scenarios, and administrative processes.
• Support release readiness by ensuring completed work has been tested, documented, and validated before or immediately following deployment.

Requirements

• Experience supporting an eCommerce website, CMS, digital platform, software product, or other technology-driven business environment.
• Experience with Drupal or another content management system. Drupal experience is strongly preferred.
• Experience with Asana, Jira, or another work management or development tracking platform.
• Understanding of the fundamentals of software testing, QA, UAT, or structured troubleshooting.
• Ability to translate a business problem into clear written requirements and testable outcomes.
• Highly organized and capable of managing multiple issues, requests, and development tasks at different stages.
• Comfortable communicating with technical and non-technical teams.
• Enjoy learning complex systems and understanding how information and processes move between them.
• Strong attention to detail without losing sight of the larger business objective.
• Comfortable taking ownership of an issue and helping move it toward resolution.

Skills

Experience in any of the following areas would be valuable, but we do not expect one candidate to have experience with everything:

• Drupal administration
• eCommerce operations
• Product information or Product Catalog management
• ERP systems, particularly Acumatica
• Manual software testing or UAT
• Website QA and regression testing
• Taxonomy and website navigation management
• User roles and permission administration
• Integrated eCommerce and ERP environments
• B2B or dealer portal workflows
• Multi-site eCommerce environments

About the Role

This position is part of Bathing Brands' eCommerce Systems organization and works closely with Web Development, Product Catalog, ERP, Sales, Customer Service, Marketing, and other teams throughout the company. This is not a software development position, nor is it a traditional marketing eCommerce role. It is a hands-on systems and operations role for someone who wants to understand how a complex digital business works and help make it work better. The person in this role will become an important connection point between the people who use our websites and systems every day and the teams responsible for building and improving them.

Benefits

• Company-subsidized medical, dental, and vision insurance
• Company-paid life insurance, with voluntary disability and supplemental coverage options
• 401(k) retirement plan with company match
• Paid Time Off (PTO) and paid company holidays
• Community Day for volunteer service
• Employee referral program

Full benefit eligibility and details are shared during the offer process.

About Bathing Brands

Bathing Brands is a leader in the steam, sauna, and luxury bathing industries. Our family of companies and brands serves consumers, trade professionals, dealers, hospitality businesses, health clubs, and other customers throughout North America. Our digital ecosystem supports multiple eCommerce properties, thousands of products, a diverse network of brands and partners, and complex integrations between our websites and enterprise systems. We are continually working to make every interaction with Bathing Brands easier, faster, and more effective for our customers, our partners, and our employees.