IT Operations Specialist

Core Responsibilities

• Own IT operations for offices and warehouse environments, including networking, printers, scanners, and access control systems.
• Lead device lifecycle management: standards definition, procurement guidance, deployment strategy, and decommissioning.
• Partner with Facilities and vendors on installs, upgrades, and infrastructure improvements.
• Partner with the Stord Networking team for Wi-fi, WLAN, and circuit troubleshooting.
• Perform regular inventory audits, system health checks, and hardware maintenance.

End-User Support & Operational Ownership

• Provide support for complex or escalated end-user issues across hardware, software, SaaS tools, and access management.
• Own ticket resolution end-to-end, including root cause analysis and long-term remediation.
• Ensure consistent, high-quality service delivery and adherence to SLAs.
• Act as an escalation point and mentor within the IT Operations function.

IT Systems and Security & Compliance Enablement

• Administer IT Systems including but not limited to: IDP/SSO, MDM, endpoint security, and ticketing systems.
• Implement and maintain system configurations, policies, and integrations.
• Partner with Security to ensure systems align with security standards and compliance requirements.
• Support and enforce security controls related to access management, device compliance, and operational security.
• Escalate and assist in investigation of potential security incidents.

Documentation, Standards & Knowledge Management

• Own and maintain IT documentation, SOPs, and operational standards.
• Define and enforce operational best practices across the IT function.

Leadership & Cross-Functional Impact

• Lead small-to-medium IT initiatives and projects independently.
• Partner closely with People Ops, Security, Facilities, and Business Systems teams.
• Provide guidance, mentorship, and quality oversight across the IT Operations function.
• Serve as a trusted operational partner to the business.

Required Skills & Qualifications

• 2–5 years of experience in IT operations, IT support, or a related technical role.
• Familiarity with various hardware devices such as computers, printers, scanners at scale.
• Strong expertise in macOS and Windows environments.
• Solid understanding of networking fundamentals and distributed environments.
• Hands-on experience administering MDM, IAM/SSO, endpoint security, and SaaS platforms.
• Strong troubleshooting, documentation, and stakeholder communication skills.

Preferred Qualifications

• Experience supporting warehouse, logistics, or multi-site environments.
• Experience with automation platforms or scripting (e.g., Powershell, APIs).
• Familiarity with compliance frameworks (e.g., SOC 2, ISO 27001).