Plaintiff Personal Injury Reductions Manager

About the Company

The Ward Law Group is an award-winning personal injury law firm dedicated to changing lives—one client at a time. Recognized as one of the Best Places to Work, we deliver exceptional legal representation in a collaborative, innovative, and high-accountability culture. Our core values—Faith, Accountability, Leadership, Loyalty, and Service—guide us as we support injured individuals, foster professional growth, and strengthen our community.

About the Role

The Ward Law Group is seeking an experienced Plaintiff Personal Injury Reductions Manager to lead our Reductions Department. This role involves managing and developing a team of Reductions Specialists and Team Leads while overseeing departmental operations, improving performance, and ensuring accurate, timely, and compliant settlement reductions. The ideal candidate is a proven leader in plaintiff personal injury with a track record of managing reductions teams, negotiating complex medical liens, and driving operational results in a high-volume environment.

Responsibilities

• Lead, coach, and develop a team of Reductions Specialists and Team Leads.
• Oversee daily department operations, workflow, and productivity to ensure timely case resolution.
• Review and assist with complex hospital, medical provider, and lien negotiations.
• Monitor departmental performance, quality, and turnaround times while implementing process improvements.
• Collaborate with attorneys and firm leadership to resolve escalated matters and improve operational performance.
• Review settlement documentation for accuracy and ensure compliance with firm policies, attorney direction, and applicable legal and regulatory requirements.
• Recruit, train, and conduct performance evaluations for team members.

Requirements

• Minimum 5 years of recent experience handling medical lien reductions, hospital negotiations, and settlement support within a Plaintiff Personal Injury law firm.
• Minimum 3 years of experience leading or managing a team of legal professionals in a Plaintiff Personal Injury law firm.
• Demonstrated success managing departmental performance through productivity, quality, or turnaround time metrics in a high-volume environment.
• Bilingual in English and Spanish.
• Experience using Litify (Salesforce) or a comparable legal case management system.

Benefits

• Medical, Dental & Vision Insurance
• Company-paid Life Insurance
• Short-Term Disability
• Long-Term Disability
• Supplemental Insurance Options
• 401(k) with Company Match
• Paid Time Off
• Employee Assistance Program (EAP)