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Jobs · OTHR · Florida

Plaintiff Personal Injury Pre-Litigation Case Management Supervisor (Miami Lakes. FL)

The Ward Law Group, PL · Miami Lakes, FL · 4 days ago
OTHRFull-time

Job Summary

The Manager of the Senior Case Management Department is responsible for leading, developing, and optimizing a high-performing team of Senior Case Managers focused on negotiating and settling personal injury cases. This role is accountable for ensuring all case management processes are executed effectively, team performance meets or exceeds monthly settlement goals, and operational excellence is maintained across the department.

What You’ll Be Responsible For

  • Leading and motivating a team of high-volume case managers

  • Driving monthly settlement results and hitting aggressive targets

  • Running 1:1s, coaching sessions, and performance check-ins

  • Holding your team accountable to productivity and quality standards

  • Monitoring pipeline, projections, and closing performance

  • Jumping in on escalated client situations and turning them around

  • Identifying gaps, fixing inefficiencies, and improving workflows

  • Building structure, developing leaders, and scaling your team

  • Hiring, training, and leveling up talent

Who You Are

  • A natural leader who thrives in fast-paced, high-pressure environments

  • Obsessed with results, accountability, and winning

  • Experienced in settlement negotiations (2+ years)

  • Proven track record managing teams and hitting targets (2+ years leadership)

  • Strong communicator who can coach, challenge, and develop people

  • Data-driven and comfortable owning performance metrics

Why This Role

  • You’ll own the outcome—and see the results of your leadership

  • High-growth environment with real opportunity to advance

  • Work with a team that moves fast and plays to win

  • Your impact is direct, visible, and rewarded

Qualifications

  • Minimum 2+ years of management experience in a performance-driven environment

  • Minimum 2+ years of experience working in legal industry running a team of Case Managers for settlements and negotiations

  • Strong leadership, coaching, and team development skills

  • Excellent communication and interpersonal abilities

  • Strong analytical and data-driven decision-making skills

  • Highly organized, proactive, and results-oriented

  • Ability to manage multiple priorities in a fast-paced environment

  • Commitment to maintaining high performance standards and accountability

  • Ability to work collaboratively across departments

  • Ability to work onsite at our Miami Lakes office (Monday - Friday 8:30 - 5:30 PM)

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