Pre-Litigation Case Management Supervisor

Job Description

Ready to lead a team, own the numbers, and make a real impact?
We’re looking for a driven, results-obsessed leader to run our Senior Case Management team—the engine behind our settlements.

This is not a desk role. This is a performance role. You won’t manage cases—you’ll manage people, performance, and results.

• Leading and motivating a team of high-volume case managers
• Driving monthly settlement results and hitting aggressive targets
• Running 1:1s, coaching sessions, and performance check-ins
• Holding your team accountable to productivity and quality standards
• Monitoring pipeline, projections, and closing performance
• Jumping in on escalated client situations and turning them around
• Identifying gaps, fixing inefficiencies, and improving workflows
• Building structure, developing leaders, and scaling your team
• Hiring, training, and leveling up talent

Qualifications

• Minimum 2+ years of management experience in a performance-driven environment
• Minimum 2+ years of experience working in legal industry running a team of Case Managers for settlements and negotiations
• Strong leadership, coaching, and team development skills
• Excellent communication and interpersonal abilities
• Strong analytical and data-driven decision-making skills
• Highly organized, proactive, and results-oriented
• Ability to manage multiple priorities in a fast-paced environment
• Commitment to maintaining high performance standards and accountability
• Ability to work collaboratively across departments
• Ability to work onsite at our Miami Lakes office (Monday - Friday 8:30 - 5:30 PM)