Pre-Litigation Case Manager

Job Description

Our Client - Legal company

Remote

Requirements

• Must be Fluent in English and Spanish
• Must Have Prior Personal Injury Law Firm Experience

What You'll Do

• Managing personal injury cases from intake through settlement or litigation referral
• Maintaining regular communication with clients and providing exceptional customer service
• Drafting and preparing settlement demand packages
• Communicating and negotiating with insurance adjusters
• Requesting, reviewing, and organizing medical records and bills
• Monitoring treatment progress and case development
• Maintaining accurate case documentation and notes
• Identifying issues proactively and resolving problems before they impact the case
• Working closely with attorneys and team members to maximize case value and client satisfaction

What Success Looks Like

• Takes ownership of their cases
• Follows through without needing constant supervision
• Writes professionally and communicates confidently
• Is organized, detail-oriented, and deadline-driven
• Balances empathy for clients with a strong results-oriented mindset
• Understands that excellent client service and strong case outcomes go hand in hand

Compensation & Benefits

• Salary: $47,000 - $67,000 annually, depending on experience
• Performance-based bonus structure
• Year-end bonuses
• Generous paid time off
• Mostly remote work environment
• Flexible scheduling when family needs arise
• Supportive team culture led by working mothers

Please note: Health insurance is not currently offered.

Why Our Team Stays Here

We work hard. We care deeply about our clients. We support one another. We value results, accountability, and professionalism while recognizing that our team members have families and lives outside of work.

Screening Questions

• Do you speak Spanish?
• Do you have prior experience working in Personal Injury Law?
• In what jurisdiction did you work in personal injury law?