Bilingual (English/Spanish) Plaintiff Personal Injury Pre-Litigation Case Management Supervisor (Miami Lakes. FL)

Responsibilities

• Leading and motivating a team of high-volume case managers
• Driving monthly settlement results and hitting aggressive targets
• Running 1:1s, coaching sessions, and performance check-ins
• Holding your team accountable to productivity and quality standards
• Monitoring pipeline, projections, and closing performance
• Jumping in on escalated client situations and turning them around
• Identifying gaps, fixing inefficiencies, and improving workflows
• Building structure, developing leaders, and scaling your team
• Hiring, training, and leveling up talent

Requirements

• Minimum 2+ years of management experience in a performance-driven environment
• Minimum 2+ years of experience working in legal industry running a team of Case Managers for settlements and negotiations
• Strong leadership, coaching, and team development skills
• Excellent communication and interpersonal abilities
• Strong analytical and data-driven decision-making skills
• Highly organized, proactive, and results-oriented
• Ability to manage multiple priorities in a fast-paced environment
• Commitment to maintaining high performance standards and accountability
• Ability to work collaboratively across departments
• Ability to work onsite at our Miami Lakes office

Qualifications

• Minimum 2+ years of management experience in a performance-driven environment
• Minimum 2+ years of experience working in legal industry running a team of Case Managers for settlements and negotiations
• Strong leadership, coaching, and team development skills
• Excellent communication and interpersonal abilities
• Strong analytical and data-driven decision-making skills
• Highly organized, proactive, and results-oriented
• Ability to manage multiple priorities in a fast-paced environment
• Commitment to maintaining high performance standards and accountability
• Ability to work collaboratively across departments
• Ability to work onsite at our Miami Lakes office

Skills

• Leadership
• Team Management
• Performance Management
• Operational Oversight
• Quality Control
• Data Analysis
• Client Experience
• Escalation Management
• Training & Development
• Process Improvement
• Hiring & Onboarding
• Team Development

Benefits

• Paid Time Off
• Health Benefits
• Disability Benefits
• Life Insurance
• Retirement Plan