Bilingual (English/Spanish) Plaintiff Personal Injury Reduction Team Lead (Miami Lakes, FL)
Position Overview
The Reductions Team Lead is responsible for overseeing the day-to-day performance of the Reductions team, ensuring efficient, accurate, and timely handling of post-settlement reductions. This role serves as a frontline leader, combining hands-on operational expertise with team coaching and KPI accountability. The Team Lead plays a critical role in driving case turnaround times, negotiation quality, and client satisfaction, while reinforcing firm standards, workflows, and compliance requirements.
Key Responsibilities
Lead, mentor, and support a team of Reductions Specialists to meet daily and monthly performance goals.
Provide real-time coaching, feedback, and performance guidance based on KPIs and case reviews.
Conduct regular team huddles and one-on-ones to reinforce accountability and address challenges.
Aid in onboarding and training new team members on reductions processes and best practices.
Monitor team performance metrics including case volume, turnaround times, negotiation outcomes, and closing timelines.
Identify performance gaps and implement corrective actions or escalate trends to management.
Ensure adherence to firm-wide service standards (e.g., timely submission of reductions, follow-ups, and case progression).
Support workload balancing to maintain productivity and efficiency across the team.
Oversee the reductions workflow from assignment through settlement completion.
Ensure accuracy and completeness of case documentation, negotiation logs, and financial records.
Review complex or escalated files and provide guidance on negotiation strategy.
Reinforce adherence to standard operating procedures (SOPs) and compliance requirements.
Identify workflow inefficiencies and recommend process improvements to management.
Partner with Intake, Medical Management, and Senior Case Management teams to ensure smooth case handoffs.
Support implementation of workflow enhancements, automation, and quality control measures.
Ensure clients receive timely updates and clear explanations of settlement and reduction outcomes.
Maintain high standards of professionalism, empathy, and communication.
Monitor quality of client interactions and documentation for consistency and accuracy.
Qualifications
3–5+ years of experience in personal injury law, reductions, or a high-volume legal/financial operations environment.
Proven experience owning the full reductions lifecycle (from assignment through settlement closure).
Strong experience negotiating medical bills, liens, and provider balances.
Demonstrated ability to coach, mentor, or lead team members (formal or informal leadership).
Experience working in a KPI-driven, performance-based environment.
Proficiency in Litify (Salesforce), Excel, and case management systems.
Strong analytical, organizational, and problem-solving skills.
Excellent communication and interpersonal skills.
Bilingual (English/Spanish) required.
Ability to work on-site in Miami Lakes in a fast-paced environment.
Preferred
Prior experience as a Team Lead, POD Leader, or Supervisor in a personal injury or legal operations setting.
Experience managing team KPIs, dashboards, or performance reporting.
Experience training, onboarding, or developing team members.
Experience reviewing or preparing settlement closing statements.
Knowledge of PIP verification, provider reconciliation, and balance auditing.
Experience collaborating cross-functionally with multiple production teams.
Exposure to process improvement, SOP development, or workflow optimization.
Key Competencies
Coaching & Accountability: Drives team performance through consistent feedback and follow-up.
KPI & Data-Driven Mindset: Uses metrics to identify trends and improve outcomes.
Negotiation Expertise: Provides guidance on complex reductions and escalations.
Quality Control: Ensures accuracy in documentation, balances, and settlement processes.
Process-Oriented Thinking: Reinforces SOPs and identifies workflow improvements.
Client-Centric Approach: Maintains high standards of service and communication.
Collaboration: Works effectively across departments to ensure seamless case flow.
Execution Focus: Leads by example and supports the team during high-volume periods.
Additional Information
All your information will be kept confidential according to EEO guidelines.