Bilingual (English/Spanish) Plaintiff Personal Injury Intake Case Manager (Miami Lakes, FL)

Role Overview

The Intake Case Manager plays a critical role in managing pre-litigation personal injury cases from intake through treatment progression and case readiness. This position serves as a primary point of contact for clients while ensuring timely communication, proper case development, accurate documentation, and progression of cases toward resolution or transition to the appropriate department.

Key Responsibilities

• Serve as the primary point of contact for clients throughout the intake and treatment phases of the case

• Maintain frequent communication with clients regarding treatment status, property damage, case progression, and outstanding needs

• Respond to client calls, voicemails, SMS messages, and emails in a timely and professional manner

• Provide clients with updates, guidance, and support throughout the pre-litigation process

• Maintain accurate and detailed documentation of all client communications and case activity

• Monitor and follow up on client medical treatment progress and provider compliance

• Coordinate with medical providers regarding appointments, treatment status, records, and billing requests

• Identify treatment gaps, missed appointments, or barriers impacting case progression

• Assist clients with scheduling concerns and treatment-related questions as appropriate

• Ensure medical records and bills are requested, obtained, and properly uploaded into the case management system

• Communicate with insurance adjusters regarding claim status, coverage information, and property damage matters

• Obtain and verify insurance information, policy limits, claim numbers, and adjuster details

• Aid clients with property damage issues including repairs, total loss claims, rental coordination, diminished value claims, and loss of use concerns

• Manage and prioritize an active caseload while ensuring timely progression of each matter

• Identify cases eligible for escalation, attorney review, demand preparation, or transfer to the appropriate department

• Monitor case milestones and proactively follow up on pending items needed for case advancement

• Ensure all case documentation is accurately saved, organized, and maintained within the case management system

• Review files for completeness and readiness prior to submission for demand or attorney review

Qualifications

• 2 year or more experience in Personal Injury Case Management, Intake, or Pre-Litigation

• 2 year or more experience handling personal injury claims, insurance communications, or client case coordination

• 50+ inbound call per day Understanding of bodily injury claims, medical treatment progression, and property damage processes

• Experience using Litify (Salesforce) or similar platform

• 1 year experience working within a Plaintiff Personal Injury law firm

• Fluency in both English and Spanish

Additional Information

Your talent, skills and experience will be rewarded with a competitive compensation package. Paid Time Off: All employees who work 30 hours per week and above qualify for Paid Time Off. You will accrue a total of 3.08 hours per pay period for a total of two (2) weeks per year. Health Benefits: All employees who work 30 hours per week and above will be eligible for benefits starting on the 1st day of the month following their start date. The firm covers a fixed amount which typically covers 40 - 65% of the employee premium, depending on the selected plan. The medical insurance plans include options for national coverage and free mental health services. There are also dental plans (with unlimited coverage) and vision plans to choose from at the employee’s expense. Disability Benefits: All employees who work 30 hours per week will have Short-term and Long-term Disability benefits, paid for by the firm. Life Insurance: For all employees who work 30 hours per week and above, the firm provides 1X earnings life insurance coverage paid for by the firm. In addition, you will receive a Firm paid accidental death and dismemberment benefit that matches your life insurance coverage. Supplemental insurance options include Critical Illness, Accident, Cancer, Hospital Confinement Indemnity insurance, Term Life insurance, and Whole life insurance. Retirement: All employees who work 30 hours per week and above qualify for the 401(K) plan. After the employee completes one year of service, the firm will match 100% of the first 3% of employee contributions and 50% on the next 2%, with immediate vesting.