PLADS Client Implementation Manager

About the role

We are seeking a Client Implementation Manager to join our team. This role is a remote position within the continental US. Key responsibilities include acting as the primary point of contact for clients during the implementation process, collaborating with internal teams, managing project timelines, and ensuring client satisfaction.

Responsibilities

• Acts as the primary point of contact for clients during the implementation process, maintaining regular communication and providing timely updates on progress.
• Collaborate closely with internal teams, including data integration, claims management, sales, product development and IT to coordinate all aspects of client onboarding and integration.
• Conducts thorough needs assessments and develop customized implementation plans tailored to each client’s specific requirements and objectives.
• Manage project timelines, resources, and deliverables to ensure on-time and on-budget completion of implementations.
• Utilizes project management tools in the most efficient manner, continuously updating those tools weekly and keeping customers and internal teams informed of progress and project status.
• Proactively identifies and addresses any issues or challenges that may arise during the process, working to resolve them quickly and effectively.
• Maintains subject matter expertise on our products/services, staying updated on industry trends and best practices.
• Serves as the subject matter expert on our products/services staying up to date on industry trends and best practices.

Requirements

Required Education & Experience: - Bachelor's Degree in Business Administration, Management, or a related field. - 4 or more years' experience in client implementation, project management, or a similar role.

Preferred Education & Experience: - Experience in the group/disability industry.

Qualifications

Essential Functions: - Knowledge of absence management industry and disability and life products (FMLA, ADAAA, STD/LTD). - Strong understanding of client relationship management principles and best practices. - Excellent communication, negotiation, and problem-solving skills. - Ability to manage multiple projects simultaneously and meet deadlines in a fast-paced environment. - Ability to thrive in a fast-paced environment and adapt to changing priorities.

Skills

• Knowledge of absence management industry and disability and life products (FMLA, ADAAA, STD/LTD).
• Strong understanding of client relationship management principles and best practices.
• Excellent communication, negotiation, and problem-solving skills.
• Ability to manage multiple projects simultaneously and meet deadlines in a fast-paced environment.
• Ability to thrive in a fast-paced environment and adapt to changing priorities.

Benefits

Total Rewards: - Salary range: $100,000 to $130,000. - Medical, dental, and vision coverage. - Prescription drug coverage. - Health care flexible spending account. - Dependent care flexible spending account. - Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee). - 401(k) plans. - Annual bonuses. - Opportunity to purchase company stock. - Paid holidays (11). - Vacation (up to 20 days). - Sick leave (state-mandated, Washington employees accrue 1-hour sick leave for every 40 hours worked).