Client Implementation Manager

Purpose of the role

To manage the scoping and implementation of products and services for newly onboarded and existing clients globally, helping clients leverage our product capabilities and delivering income for the business.

Accountabilities

• Delivery of client Product & channel implementation projects from inception through to agreed closure and handover to business-as-usual.
• Collaboration with internal and external stakeholders to identify and implement products/services that meet client requirements.
• Definition, agreement, and execution of project management plans that meet client and internal stakeholder needs, delivering projects in a proficient and controlled manner.
• Day-to-day co-ordination of implementation activities including regular communications with stakeholders and monitoring progress against plan.
• Identification, assessment and management of risks/issues that should they occur, will affect delivery of project objectives.
• Provision of subject matter expertise and support to clients and internal stakeholders throughout the implementation project lifecycle.
• Development and implementation of procedures and controls to mitigate risks and maintain operational efficiency.
• Identification of areas of improvement and providing recommendations for change across business areas and operations.
• Development of reports on performance and communication of trends and other findings to senior leaders.
• Identification of industry trends support development of operational best practices and inform product/service development.
• Participation in projects and initiatives to improve client service/implementation efficiency and effectiveness.

Requirements

• A deep knowledge of Cash Management and US payment schemes (ACH, Wires, RTP) and how clients operate these products
• Demonstrate considerable end to end delivery guidance on highly detailed, multi workstream implementations with clear accountability for outcomes
• The ability to translate technical concepts (APIs, host to host, SWIFT) into executable implementation strategies and client ready solutions
• A highly developed risk and control mindset, with experience running audit ready governance, RAID, and go live controls
• The ability to communicate with assurance at senior levelsâproviding crisp status, risk transparency, and clear strategy asks

Skills

• Experience designing and embedding scalable implementation models, playbooks, and standardized onboarding frameworks for regulated or high growth client segments
• First hand exposure to API integration models, client back-office connectivity, and testing/readiness approaches for Direct to Client APIs
• Ability to drive automation and digitization opportunities across onboarding, testing, and data capture to reduce cycle time and rework
• Remarkable stakeholder management across Product, Operations, Technology, Risk, and external client teams
• Comfort operating in an environment of growth and change, balancing speed to market with control and client experience

Benefits

• Barclays employees are eligible for a suite of competitive and generous employee benefits, including medical, dental and vision coverage, 401(k), life insurance, and other paid leave for qualifying circumstances.
• This position is eligible for an incentive award.

Pay

Minimum Salary: $140,000.00
Maximum Salary: $175,000.00

Schedule

Location: Whippany, NJ