Manager, Client Implementations

What You'll Do

• Lead and develop a team of Client Implementation Specialists and Operations Associates.
• Set clear goals, coach for performance, and foster a collaborative, high-achieving culture.
• Implement Arch for large enterprise clients.
• Cook up with internal stakeholders and client teams to tailor deployments to client objectives.
• Partner closely with Sales, Product, and Support teams to ensure alignment on client requirements, product capabilities, and project deliverables.
• Act as the connective tissue across teams to keep work unblocked and outcomes on track.
• Drive continuous improvement.
• Identify opportunities for automation, process optimization, and best practices that increase efficiency and client satisfaction.
• Build and manage project plans that translate client needs and timelines into clear milestones, and ensure on-time, high-quality delivery.
• Champion the client's voice.
• Build relationships with key stakeholders and provide exceptional service throughout implementation.
• Institutionalize learnings.
• Convert implementation insights into updated policies, procedures, and playbooks, and document them for future teams.
• Support periodic evening & weekend work as part of our operating rhythm to meet client SLAs

  What We’re Looking For

  • 1 - 3+ years of people management experience.
  • 3+ years of proven experience in project management and/or software implementation.
  • A leadership mindset and appetite to shape outcomes in a growing company.
  • Excellent communication skills and the ability to build trust with senior stakeholders.
  • Experience thriving in high-volume or high-growth environments.
  • Comfort with ambiguity and a bias for action.
  • Advanced Excel skills for analysis, tracking, and reporting.

  Bonus Points

  • If You Have Familiarity with the alternative investment ecosystem and the mechanics of investing in private equity, hedge funds, or private companies.
  • If You Have Background in private banking, investment management, or a related field.
  • If You Have Working knowledge of SQL for querying and troubleshooting data.