Manager, Client Implementations

About the role

You will lead a team that delivers transfer and deconversion implementation services within the Card Issuing organization. You will partner with clients, project managers, product owners, and technology teams to execute portfolio movement activities on the Optis processing platform. Your work will support delivery execution, risk management, operational consistency, and client outcomes across the implementation lifecycle.

What You'll Do

• Lead a team of technical analysts and programmers supporting transfer and deconversion implementation activities within the Optis processing environment.
• Manage and develop team members through coaching, performance feedback, goal setting, workforce planning, and ongoing development activities.
• Assign work, establish priorities, monitor deliverables, and ensure execution aligns with established timelines and service expectations.
• Persistently partner with project managers, clients, product owners, and technology teams to plan and execute implementation activities from initiation through closure.
• Oversee portfolio transfer and deconversion efforts, including requirements review, data migration, file delivery, testing, conversion support, and production readiness.
• Maintain oversight of implementation progress, provide status updates, and ensure adherence to established processes, controls, and delivery standards.
• Identify risks, issues, and dependencies, drive resolution activities, and escalate concerns as needed to support delivery outcomes.
• Serve as a client-facing leader and drive continuous improvement across implementation tools, controls, and delivery practices to improve efficiency, quality, and client experience.

Experience You'll Need To Have

• 6+ years of experience leading complex implementation, conversion, technical operations, or project delivery work within a technology, payments, or financial services environment.
• 2+ years of experience managing and developing teams, or 4+ years of experience serving as a technical lead, project lead, or team lead.
• 6+ years of experience managing deliverables across the project lifecycle, including planning, execution, issue management, and project closure.
• 6+ years of experience evaluating technical requirements, supporting solution delivery, and resolving implementation issues using structured analysis.
• Experience communicating project status, risks, issues, and business impacts to clients, team members, and leadership.
• Experience using Microsoft Office tools, including Excel, to support reporting, analysis, and delivery tracking.

Experience That Would Be Great To Have

• Experience supporting Fiserv Optis or other card processing platforms.
• Experience in credit card issuing, payment processing, or financial services.
• Experience supporting portfolio transfers, conversions, deconversions, or large-scale client migrations.
• Experience improving implementation processes, operational controls, or service delivery models in a regulated environment.

How You'll Work

• This role is on-site Monday through Friday.
• Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help support onboarding, teamwork, and overall productivity.
• This role requires use of a computer and audio equipment.
• This role may require support during non-standard hours based on implementation schedules and client activities.

Travel

This role requires occasional travel (up to 10%).

Benefits

• Fuel Your Life program to support your physical, financial, social, and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
• Eight Employee Resource Groups to foster a collaborative culture and expand your network.
• Unparalleled professional growth with training, development, and internal mobility opportunities.
• Medical, dental, vision, life, and disability insurance options available from day one.
• Retailer planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
• Tuition assistance and reimbursement program.

Pay Range

$90,000.00 - $151,200.00