PLADS Client Implementation Manager

About the role

We are seeking a Client Implementation Manager to join our team. This role is a remote position within the continental US. The ideal candidate will have a strong understanding of client relationship management principles and best practices, excellent communication, negotiation, and problem-solving skills, and the ability to manage multiple projects simultaneously.

Responsibilities

• Acts as the primary point of contact for clients during the implementation process, maintaining regular communication and providing timely updates on progress.
• Collaborate closely with internal teams, including data integration, claims management, sales, product development and IT to coordinate all aspects of client onboarding and integration.
• Conducts thorough needs assessments and develop customized implementation plans tailored to each client’s specific requirements and objectives.
• Manage project timelines, resources, and deliverables to ensure on-time and on-budget completion of implementations.
• Utilizes project management tools in the most efficient manner, continuously updating those tools weekly and keeping customers and internal teams informed of progress and project status.
• Proactively identifies and addresses any issues or challenges that may arise during the process, working to resolve them quickly and effectively.
• Maintains client satisfaction and gathers feedback to continually improve our implementation processes and enhance the client experience.
• Serves as the subject matter expert on our products/services staying up to date on industry trends and best practices.
• Performs other related duties as required.

Requirements

• Knowledge of absence management industry and disability and life products (FMLA, ADAAA, STD/LTD)
• Bachelor's Degree in Business Administration, Management or a related field.
• 4 or more years’ experience in client implementation, project management or a similar role.
• Experience in the group/disability industry preferred.

Qualifications

• Strong understanding of client relationship management principles and best practices
• Excellent communication, negotiation, and problem-solving skills
• Ability to manage multiple projects simultaneously and meet deadlines in a fast-paced environment
• Ability to thrive in a fast-paced environment and adapt to changing priorities

Skills

• Project management
• Client relationship management
• Communication and negotiation
• Problem-solving

Benefits

• Total Rewards: Salary range $100,000 - $130,000, with additional benefits including medical, dental, vision, prescription drug, health care flexible spending, dependent care flexible spending, Aflac supplemental policies, 401(k) plans, annual bonuses, and stock options.
• Paid holidays: 11 per year
• PTO: Up to 20 days per year
• State-mandated sick leave: 1 hour per 40 hours worked
• Other leaves of absence, if eligible, when needed to support physical, financial, and emotional well-being.

Pay

The salary range for this job is $100,000 to $130,000. This range is specific to the job and salary offers consider a wide range of factors that are considered in making compensation decisions, including, but not limited to: education, experience, licensure, certifications, geographic location, and peer compensation.

Schedule

This role is a remote role within the continental US. There may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance.