Pittsburgh GPD (Transitional Housing) Program Manager
Program Management and Operations
Provide overall management of a 25-bed transitional housing program serving Veterans experiencing homelessness.
Oversee daily program operations, including admissions, occupancy, participant services, staffing, safety, facility coordination, and discharge planning.
Maintain appropriate program coverage, including evening, overnight, weekend, and emergency response coverage.
Develop, implement, and monitor program procedures, workflows, schedules, and staff assignments.
Promote a residential environment that is safe, welcoming, respectful, structured, and responsive to the needs of Veterans.
Career Development and Training
Recruit, onboard, train, supervise, and evaluate assigned program staff.
Provide regular individual supervision, team meetings, case consultation, and performance feedback.
Establish clear expectations for staff conduct, documentation, participant engagement, safety, communication, and accountability.
Monitor employee schedules, attendance, timekeeping, leave requests, and adequate coverage for all shifts.
Ensure staff are trained in VA GPD requirements, confidentiality, boundaries, crisis response, suicide prevention, overdose response, trauma-informed care, de-escalation, mandatory reporting, and emergency procedures.
Provide coaching and corrective action when employee performance or conduct does not meet expectations.
Participant Services and Case Management
Maintain an active role in direct participant service, including engagement, assessment, crisis intervention, case consultation, service planning, and problem-solving.
Carry a limited caseload or provide temporary case management coverage when necessary to maintain continuity of services.
Ensure each participant receives a comprehensive assessment and an individualized service plan that addresses housing, income, employment, healthcare, behavioral health, recovery, transportation, legal needs, benefits, and other barriers to stability.
Meet directly with participants to address complex needs, behavioral concerns, grievances, program violations, or barriers to progress.
Facilitate or support case conferences involving participants, staff, VA representatives, healthcare providers, and community partners.
Ensure participants are connected to permanent housing resources as early as possible following enrollment.
Promote participant choice, self-determination, personal responsibility, and active involvement in service planning.
Ensure discharge planning begins at admission and includes appropriate housing, healthcare, benefits, treatment, and community-based supports.
Review and approve planned, unplanned, successful, and unsuccessful program discharges.
Ensure participants receive appropriate due process, written notice, grievance opportunities, and referrals when program discharge is being considered.
Support a harm-reduction, recovery-oriented, trauma-informed, and person-centered approach to service delivery.