Physician Support Specialist

Responsibilities

• Performs secretarial and administrative duties in support of the clinical operations.
• Completes tasks of reception, registration, appointment scheduling, eRecord task management, In Basket management, and telephone encounter management.
• Accurately and timely inputs data into eRecord.
• Responsible for all clinic preparation, including provider templates, patient scheduling, coordinating patient care, and optimizing patient outcomes.
• Maintains accuracy and efficiency in the ambulatory setting, ensuring a positive patient experience.
• Assists the Division Administrator and Outpatient Clinical Director operationally, collaborating with providers and staff.

Essential Functions

• Serves as the point of contact for the Practice Manager, Outpatient Clinical Director, providers, and nurses.
• Examines clinic schedules to optimize time and effort for improved patient experience and increased productivity.
• Anticipates the needs of providers and stakeholders, gathering information and documentation for patient care, scheduling, and template optimization.
• Greet patients, ensuring a positive ambulatory experience, including checking in and out during clinic time for all providers in Suite C.
• Accurately and completely registers all patients, maintaining the waiting room, notifying providers of patient arrivals, and ushering patients to exam rooms.
• Schedules follow-up clinic visits, optimizes provider schedules, processes provider requests, and follows up on specialized documents.
• Researches and responds to information in support of patient care as requested by providers, pharmacies, insurers, and stakeholders.
• Supports the practice with administrative and secretarial activities, including entering provider schedules, creating and maintaining files and templates, calendaring, maintaining on-call schedules, and maintaining office and clinical equipment.
• Maintains outpatient operating procedure manuals and Palliative Care Access Guide.
• Attends ambulatory care meetings, gathers and disseminates pertinent information, and represents Palliative Care as the eRecord Super User.
• Uses independent judgment to research and respond to incoming phone calls, routing calls when appropriate, and taking detailed messages for providers, outpatient clinical director, and division administrator.
• Conducts follow-up phone calls on behalf of providers, administrator, and outpatient clinical director.
• Prioritizes orders through eRecord work queues and clerical pool work queues, including performing tasks such as queuing medication refills, managing release of information requests, and rescheduling patients.
• Performs other duties as assigned to support the Palliative Care mission.

Requirements

• High School Diploma required.
• 1 year related work experience in an administrative office or customer service field, or an equivalent combination of education and experience.
• Medical terminology experience preferred.

Qualifications

• Demonstrated ability to word process documents and enter data into a database.
• Demonstrated skills related to achieving customer satisfaction.
• Demonstrated ability to act as a resource to less experienced staff.
• ICARE values to patient, families, and staff.

Skills

• Word processing documents and entering data into a database.
• Customer service skills.
• Resourcefulness and supportiveness towards colleagues.

Benefits

• Comprehensive benefits package.

Pay

$19.62 - $26.49 per hour.

Schedule

Full-time, 40 hours per week.