Physician Support Specialist
Employment Type: Full-time
Shift: Day
Location: Silver Spring
Position Purpose
Provides specialized operational, financial, and administrative support related to physician/provider contractual agreements and processes. Supports and partners with key customers including physician services, finance, payroll, legal, operational leaders, and providers through contract management activities, payment reconciliation, compliance monitoring, maintenance of provider records, and manages payment related tasks, including tracking payments, reconciling invoices, and ensuring timely disbursements in alignment with contract terms.
Responsibilities
- Supports physician/provider contract administration, accounting processes, and physician relation services.
- Serves as the first point of contact for physician or vendor representative questions, resolves issues, and responds to complaints.
- Obtains and ensures required documentation/monitoring information is kept and in compliance with CMS regulations (e.g., contracts, timesheets/invoices, payments, etc.).
- Tracks and monitors non-employed physician contracts and ensures requests for payments are accurate and supported by appropriate documentation in accordance with the terms and conditions of the physician contracts.
- Handles communication with the highest level of discretion and integrity.
- Participates in special projects/activities to improve the effectiveness of services.
- Engages in activities that enhance or improve coordination, preparation, and flow of the department processes and core work.
Requirements
- Minimum of five years of experience in healthcare administration, accounting support, contract administration, payroll support, or related experience.
- Experience working with contracts, invoices, payments, timesheets, and/or financial reconciliation processes.
- Experience working with Physicians and/or physician contracts.
- Basic to intermediate Excel skills, including creating workbooks with basic formulas, formatting worksheets, and linking data across multiple worksheets.
Pay
Pay Range: $29.38 - $45.54 per hour. Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary based on location.
Schedule
Full-time roles are benefit-eligible from 0.5 FTE (20 hours weekly) up to 1.0 FTE (40 hours weekly). Flexible schedules available.
Benefits
- Comprehensive benefit packages, including medical, dental, vision, and mental health coverage.
- Paid time off.
- 403B retirement plan.
- Education assistance and voluntary benefits (pet insurance, accident insurance, hospital indemnity, and others) available from the first day of employment.
- Free onsite parking.
- Referral Rewards Program.
About the Organization
Holy Cross Health is a Catholic, not-for-profit health system serving Montgomery and Prince George’s counties in Maryland. Founded in 1963 by the Sisters of the Holy Cross, Holy Cross Health is part of Trinity Health of Livonia, Michigan. The organization includes Holy Cross Hospital in Silver Spring, Holy Cross Germantown Hospital, primary-care practices, affordable health centers, and a range of community-based health and wellness programs. Holy Cross Health is committed to delivering high-quality, coordinated care to improve health and support individuals in living life on their own terms.